Technical Support Specialist

TECHNICAL SUPPORT SPECIALIST

GLOUCESTERSHIRE

£28,000

Our client in the Technology Industry, is looking for a Technical Support Specialist to play a crucial role in providing first-line assistance to clients, answering calls and emails, and assisting with troubleshooting issues.

BENEFITS

As an Investor in People, our client commits to improve and progress their employees. They offer 25 days annual leave (plus bank holidays) as well as a good pension and healthcare schemes.

RESPONSIBILITIES

As a Technical Support Specialist your key duties will include:

• Providing prompt and effective first-line technical support to clients via phone, email, and remote desktop sessions
• Identifying, diagnosing, and resolving software-related problems and technical issues
• Assisting clients with the installation and initial configuration of software products
• Keeping up-to-date with the latest software updates and features, sharing knowledge with clients
• Escalating complex issues to the 2nd Line Support teams
• Offering basic training to clients on using the software effectively
• Maintaining accurate records of client interactions, technical issues, and resolutions
• Assisting in testing new software releases and updates to identify and report bugs

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Technical Support Specialist, you must have:

• Previous telephone-based customer service experience in a technical environment
• An interest in the IT/Technology industry
• Excellent problem-solving and analytical skills
• The ability to communicate effectively, both written and verbal
• Self-motivated with a positive attitude
• Able to work under pressure whilst maintaining quality and attention to detail.

NEXT STEPS

If you’re interested in becoming a Technical Support Specialist, apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out!