- Proven knowledge of EDI Mapping and EDI platform experience
- Capable EDI technical support nd EDI implementation experience
- Solid SQL queries experience
EDI Operations Manager or IT Operations Manager with EDI experience wanted for 12 months FTC in St Albans As the Electronic Data Interchange (EDI) Operations Manager, you will provide first and second level technical support across Europe and work directly with 3rd party managed services provider, OpenText'. You will also respond to and work with customers, resellers, and internal business units whilst resolving transaction processing issues, providing EDI technical support and assisting business units on day-to-day EDI-related issues.You will provide front-line customer support for all European EDI related systems. Respond to contact from EU customers and resellers via phone and email. As well as manage the customer relationships and work to onboard new customers to the EDI platform. You will coordinate with internal business units (customer service, compliance, distribution centre personnel) to define EDI implementation plan for new and existing EDI transaction sets. Troubleshoot and problem-solving where needed in a timely manner. Work closely with the IT development team to support and enhance software and system architecture. Assist in the ongoing augmentation of automation platforms and systems in an effort to reduce processing times and improve overall efficiency. Finally, you will need to implement efficiencies and improvements within the current EDI structure. Identify and correct gaps in business and data communication related to EDI. Test EDI transactions with new and existing trading partners while interacting with users during acceptance testing. Role Requirements:
- Essential experience of SQL queries.
- Must have precise knowledge of EDIFACT transaction sets.
- Extensive knowledge of translators (TLE and BizLink preferred) and EDI related integration aspects.
- Ability to coordinate testing and deployment of EDI partner relationships.
- Experience with Value Added Networks (VANS) and EDI mailboxes.
- Excellent communication skills (verbal and written).
- Proven experience providing direct customer support including problem analysis, issue tracking, escalation and resolution.
- Superior troubleshooting and problem-solving abilities.
- Ability to work in a fast-paced environment with little direct supervision.
- Proven knowledge of EDI including mapping, and XML standards (VICS, EDIFACT) and associated communication protocols.
- Opentext EDI platform experience preferred
- Knowledge of various network and internet technologies and communication protocols: TCP/IP, FTP, HTTP, AS2, etc.
- Exposure to and basic understanding of relational databases.
- Knowledge of the processes, practices and terminology of the following vertical areas: Retail, Manufacturing, Logistics, etc.
- Experience with UNIX/Linux or Windows a plus
- Fluent in English, written and speaking. Other languages (German and/or Spanish) is an advantage.
- Highly collaborative and able to operate at all levels, internally and externally, whilst leading by example.
- Flexible and able to take on new challenges.
- Ability to develop strong interpersonal relationships among all cross-functional groups.
