IT Support Apprentice
This is a Level 3 AAT Apprenticeship role - split 80/20 between working and earning with the employer gaining valuable hands on skills, and learning & gaining qualifications with Solveway Apprenticeships!
Role
- Assisting with the diagnosis and resolution of hardware, software, and network-related issues.
- Providing first-line technical support to users via telephone, email, remote access, and ticketing systems.
- Supporting the installation, configuration, and maintenance of desktops, laptops, printers, mobile devices, and networking equipment.
- Assisting with the setup and administration of user accounts, permissions, and access controls.
- Supporting the monitoring and maintenance of client networks, servers, and cloud-based systems.
- Assisting with routine system updates, security checks, backups, and preventative maintenance activities.
- Maintaining accurate records of support requests, technical documentation, and completed work within the service management system.
- Escalating complex technical issues to senior engineers where appropriate.
- Supporting network infrastructure projects, including switch, router, wireless, and connectivity deployments.
- Developing an understanding of cyber-security best practices and assisting with maintaining secure IT environments.
- Delivering excellent customer service while communicating professionally with clients and colleagues
Training
Training Provided:
CompTIA A+
Microsoft AZ-900
Upon successful completion of the apprenticeship, you will have developed a strong foundation in IT and networking, opening doors to various career opportunities within Cerulean Solutions Ltd or the wider IT industry. You will be well-positioned for roles such as Network Support Technician, IT Support Engineer, or Junior Network Administrator, with potential for further professional development and specialisation.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- SOLVEWAY LIMITED
- Working Week
- Monday to Friday.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Tuesday, 24th November 2026
- Start Date
- Wednesday, 25th November 2026
Desired Skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Logical
- Team working
Qualifications
- English GCSE, grade 4 (Desired)
- Maths GCSE, grade 4 (Desired)
About the Employer
CERULEAN SOLUTIONS LTD
Cerulean Solutions Ltd is a dynamic IT Support and Services Provider dedicated to delivering high-quality IT and networking solutions to a diverse client base. We pride ourselves on fostering a supportive and innovative environment where talent can thrive. Join our team and contribute to a company that values technical excellence, customer satisfaction, and continuous professional development.