Senior Technical Engineer

CET is looking for a Senior Technical Engineer to join our growing Technology team and help strengthen and secure our Microsoft 365 and Azure environments.

This is a hands-on, second-line support role at the core of a modern, cloud-first business focusing on security, resilience, and continuous improvement. You’ll be the go-to expert for Microsoft 365, Azure, and our wider cyber-defence tools, ensuring our systems remain robust, compliant, and optimised for performance.

If you thrive on solving complex technical challenges and enjoy working within a collaborative, forward-thinking team, we’d love to hear from you.

What You’ll Be Doing

• Deliver expert 3rd line support for internal systems and services.
• Administer and optimise the Microsoft 365 stack (Exchange Online, SharePoint, Teams, Intune, OneDrive).
• Act as a key escalation point for critical incidents, ensuring swift resolution and root cause analysis.
• Monitor system performance and proactively resolve issues before they impact users.
• Collaborate with IT, Security, and Development teams to ensure system reliability, security, and compliance, by maintaining and referencing clear technical documentation and SOPs.
• Respond to alerts and incidents from our outsourced SOC provider and Darktrace dashboard.
• Mentor and train 1st and 2nd line support staff to elevate service quality.

What You’ll Bring

Essential Skills:

• Proven experience in 3rd line support with a strong focus on Microsoft 365 and Azure.
• Deep knowledge of Azure AD, MFA, SSO, Conditional Access, and Identity Management.
• Hands-on experience with Microsoft Defender, Sentinel, Purview, Log Analytics, and Azure Backup/VMs.
• Solid understanding of networking in cloud environments (DNS, DHCP, VPNs, firewalls).
• Experience with secure data exchange (e.g., SFTP).
• Familiarity with ISO27001, GDPR, and vulnerability assessments.
• Excellent communication and documentation skills.

Desirable Skills:

• Experience with Cisco Meraki and Sophos firewalls.
• Working knowledge of SQL Server (queries, backup/restore).
• Familiarity with PowerShell, Power Automate, and Graph API.
• Exposure to Twilio and Twilio Flex is a plus.

Qualifications

We value experience and capability over formal education, but the following would be a bonus:

• Degree in Computer Science or related field.
• Microsoft certifications in Azure or Microsoft 365.

We operate a hybrid working model and this role is based in our Walsall off with a requirement to be in the office a minimum of 3 days per week.

Package:

You’ll receive a competitive salary, dependant on experience and a discretionary bonus scheme (non-contractual)

Please check out our full list of other Employee Benefits that would be available to you on our career site

We operate a hybrid working model and this role is based in our Walsall off with a requirement to be in the office a minimum of 3 days per week.

If you're ready to take the next step in your career and want to work somewhere that values innovation, collaboration, and growth apply now.