1st Line Technical Support Apprentice
If you are keen to work and learn in technical support, this is a fantastic new opportunity. You will provide 1st line (helpdesk) technical support to all Community Integrated Care computer users, assisting them with hardware, software and networking problems via phone, email or onsite within our services.
Role
Tasks will include;
- To provide technical support; answering support queries either onsite or via phone or email.
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- To take ownership of user problems and be proactive when dealing with user issues
- To log all calls on the IT Helpdesk system and maintain full documentation
- Respond to enquiries from users to help them resolve any hardware or software problems
- To set up and configure all new equipment as required, including user profiles for Active Directory, Office 365, and line of business applications
- Provide technical support for telephone lines, systems and mobile phones
- Maintain an asset log of all hardware items, their software configuration and location
- Support users in the use of Computer equipment by providing necessary training and advice
- To allocate more complex service issues to 2nd Line Support Technical Officer
- To arrange for external technical support where problems cannot be resolved in house
Training
Level 3 Information Communications Technician, Support Technician
Fortnightly attendance at Riverside College, Widnes.
Following successful completion of this Apprenticeship you will be able to apply for positions within the company as they arise.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- RIVERSIDE COLLEGE HALTON
- Working Week
- Monday to Friday, 8am to 4pm.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Thursday, 26th November 2026
- Start Date
- Friday, 1st January 2027
Desired Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Good listener
- Time-management skills
- Polite, friendly and helpful
- Patient and understanding
- Willing to ask for help
- Learns through feedback
- Respectful and inclusive
Qualifications
- 4 GCSE's including Maths and English GCSE, grade Grades 9-4 (A-C) (Essential)
About the Employer
COMMUNITY INTEGRATED CARE
We are one of the UK’s largest health and socialcare charities. We work in the community, enrichingthe lives of people with many different care needs.
At Community Integrated Care “how” you approach your work is just as important as “what” you do. With that in mind, we have outlined the key behaviours that we look for at each level in our charity. This role aligns with level 5 in our guide to behaviour.