Customer Success Manager
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You'll have direct input into company strategy while seeing the immediate impact of your work in both our growth metrics and the acceleration of the UK's heat pump adoption. Your work will include:
Drive expansion & commercial growth
- Unlock significant value within the existing customer base
- Increase product usage across accounts
- Grow installer accounts and expand their business impact
- Help installers understand and realize new opportunities with the product
- Contribute directly to a large portion of revenue growth through your work
Become our customers' most trusted partner
- Build close, trusted relationships with installers
- Act as the go-to person for helping them grow their business
- Stay closely connected to customer needs and challenges
- Be the first to identify when something isn’t working
- Spot and act on opportunities to add value quickly
Create a world-class onboarding experience
- Own the end-to-end onboarding experience for new installers
- Ensure entire teams quickly understand and adopt our product
- Help users experience value from the product as early as possible
- Smooth the transition from signup to confident, effective usage
Be the voice of the customer internally
- Gather and synthesize customer feedback and insights
- Feed directly into Product decision-making
- Shape product roadmap based on installer needs and priorities
- Represent real-world customer challenges and opportunities internally
Build the systems & playbooks that scale us
- Continuously improve and automate onboarding and support processes
- Develop self-serve resources like guides and FAQs
- Explore and build LLM-powered agents to improve efficiency
- Create training content and educational materials
- Collaborate with devs and designers to improve in-product guidance
Ownership, impact & accountability
- Own revenue targets tied to account growth and retention
- Influence company strategy through customer insight and performance
- Drive customer success as a core part of company growth
- Help scale a customer-first culture where success is mutual
Requirements
- Minimum of 2 years work experience
You’ll ideally be:
Relentlessly proactive
- Take ownership without needing direction
- Constantly look for ways to improve things
- Bias toward action and execution
A natural “people person”
- Enjoy working closely with others
- Build rapport quickly and naturally
- Put people at ease in conversations
A brilliant communicator
- Write clearly, concisely, and persuasively
- Explain complex ideas in simple terms
- Adapt communication to different audiences
Deeply curious
- Genuinely interested in how things work
- Ask thoughtful questions and dig into detail
- Enjoy learning about people, products, and systems
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Disclaimer: Calyptus uses an automated assessment tool that scores applicants.
Want to put your job search on autopilot? Join our platform, complete a 6-minute AI screening interview, and get auto-applied to 100s of high-paying roles.
Sign up now at https://app.calyptus.co/auth/candidate/sign-up and let the opportunities come to you.