Technical Manager
Job summary
There is an exciting opportunity to join the East of England Out of Hours Stroke Telemedicine Service as a Technical Manager. This long-running service supports 7 of the region's hospitals in delivery acute stroke care using secure videoconferencing to link a remote stroke consultant to the local hospital stroke team.
Main duties of the job
The role will include leading on the technical development and delivery of the telemedicine services across 7 Trusts, identifying areas of potential improvement and implementing where appropriate. In addition, you will be required to provide technical administration including, but not limited to, Microsoft SharePoint platform, Visionable, JamfNow, TeamViewer and Ring Central and the management and support of laptops (MacBooks) used by on call Stroke Consultants as part of the Service.
You will also be required to provide out of hours cover, cover required 365 days, rota shared with Telemedicine Manager.
About us
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:
- applied for a Graduate visa
- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
This vacancy will close at midnight on 21st June 2026.
Interviews are due to be held on 30th June 2026.
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person Specification
Qualifications
- oBSc (or B. Tech equivalent) in relevant field, for example: Information Technology/Computer Science/Electronic & Communication
- oMSc in relevant field, for example: Health Informatics/Telemedicine/Telehealth/Digital Informatics
- oPRINCE2 or equivalent
- oQualification in Microsoft 365 management, implementation or development
- oHealthcare Information and Management Systems Society (HIMSS)
Experience
- o3-5 years previous health-related/NHS IT and/or technical experience
- oProject Management experience
- oMaintaining IT infrastructure across multiple sites
- oExperience in management and support of Apple MacBooks and related software
- oSupporting NHS clinical and technical staff in software support
- oTechnical troubleshooting
- oLiaising with third party non-NHS technical suppliers
- oProviding expert specialist advice and support to clinicians, managers & IT teams
- oProviding out of hours technical cover/support
- oBudget & financial planning
- oRecent previous experience with telemedicine/telehealth and/or virtual healthcare delivery
- oDemonstrate recent experience, specialist knowledge and expertise of digital technology in health and care
- oWorking with NHS England and or Integrated Stroke Delivery Networks (ISDNs)
- oExperience of working with and managing MacOS devices
- oProven ability to identify and deploy technical solutions to support collaboration across health and care organisations
Knowledge
- NHS-standard secure hospital network security - for example VPNs, firewalls, NHS Digital cybersecurity policies
- Working knowledge and administration commonly used software packages, specifically Microsoft Office 365 (specifically Excel, Word, SharePoint, Forms, Automate)
- oDemonstrate a thorough understanding of development and service delivery in the acute health sector or similar complex service environment
- Interoperability between NHS trusts and videoconferencing technology/telemedicine platforms
- Working knowledge and experience of key Information Governance (IG) regulations, including GDPR, UK Data Protection Act
- oKnowledge of JamfNow software
- oKnowledge of Visionable software
- oLeading and/or supporting digital health projects/services
Skills
- Independent thinker with demonstrated good judgement, problem-solving and analytical skills
- Demonstrate skills to respond rapidly to maintain and troubleshoot telemedicine software and IT issues
- Ability to make autonomous decisions quickly and on challenging issues as they arise
- Capacity to analyse and interpret complex information, pre-empt and evaluate issues, and recommend and appropriate course of action to address the issues
- Capability to build relations with internal and external partners which are critical in securing the strategic objectives of the partnership.
- oManagement NHS telemedicine projects
- oAbility to anticipate problems before they arise and offer appropriate solutions
- oDemonstrated capability to act upon incomplete information, using experience to make inferences and decision making
Additional Requirements
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Cambridge University Hospital NHS Foundation Trust
Address
Addenbrookes Hospital-Division D
Hills Road
Cambridge
CB20QQ
United Kingdom
Employer's website
https://www.cuh.nhs.uk