Customer Services System Manager (6145) - Cambridge

Job Title: Customer Services System Manager

Salary: £34,500 - £44,850

Location: Cambridge/Hybrid (minimum of 2 days per week in the office) 

Contract: Full Time/Permanent (35 hours per week) 

This role is all about being the Zendesk expert for our English Assessment teams. You'll be the driving force behind a seamless and scalable support experience, making it easier for both customers and internal teams to get help.

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

About the role 

We're seeking a Zendesk Administrator to be the driving force behind our customer support operations. In this pivotal role, you'll design, optimize, and maintain...