Onsite Helpdesk Engineer

Ref: HY46723

A highly successful IT and telecommunications services company based in central London is currently recruiting a Helpdesk Engineer.

In this role, you will be responsible for carrying out a variety of technical and coordination tasks at customer site to meet or exceed customer requirements.

The ideal candidate should have excellent communication skills, strong organizational abilities, and proficiency in relevant PC software.

Understanding of Japanese culture and some Japanese skill would be advantageous

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ELIGIBLE APPLICANTS:

• (O) Eligible visa: Permanent residence, Spouse, Partner, Working holiday, Graduate,
• (X) NOT eligible: Student visa, Requiring visa sponsorship

WORK TYPE: On-site at Customer Offices

VISA SUPPORT: No

BENEFITS: Transportation fee up to zone 6

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TYPE: full-time

WORKING HOURS: 09:00am - 05:00pm (*)7:30am to 3:30pm when another helpdesk engineer is on Annual Leave

SALARY: up to£32k, depending on experience

START: Sep 2025

LOCATION: Central London - On-site at Customer Offices

Helpdesk Engineer Main Responsibilities:

• Communication with end users from EMEA region face to face or via telephone, email or collaboration tools at customer site
• 1st level troubleshooting of technical issue with end users and assist them as their escalation point of contact
• Hands on Desktop/Laptop PC Support Skill
• Network and PC implementation and optimisation
• Understand and detailed planning and designing for customer's PC and Network
• PC/Network/Desktop Security element configuration including day-to-day service delivery
• Migration planning and execution
• Support PC and Call Centre system (incl DC server)
• Proof of concept testing and acceptance testing
• Vendor negotiation and control
• Development and implementation for new features and services
• Establish and cease PC/Desktop Security systems
• Project and service delivery schedule management
• Careful consideration to ensure profitable systems and implementation
• Utilize/update ticketing system
• Maintain secure operations and keep the environment tidy
• Documented approach for implementation and modification
• Visit customer premises when required for project or maintenance contract work incl cover staff
• Periodical status report to line manager
• Coordination of operation flow with each department and customers
• Adhoc request from your line manager
• Business trips to EMEA and CIS countries

Helpdesk Engineer Ideal Candidate:

• Wide knowledge and proficiency in PC software such as Microsoft WIN 10/11, Antivirus, Microsoft 365, Windows Server, AD administration, Virtualization, Cloud(AWS, Azure), Office/Mailer, Switch/Router/IPT, Box, remote access(SSL-VPN, etc) and Firewall products
• Excellent written and verbal communication skill in English (Speaking Japanese would be an advantage)
• Ability to investigate and source answers to various email and telephony enquiries about technical issues
• Proven customer service experience
• Strong time management/multi-tasking & organisational skills
• Strong work ethic
• Reliable time keeping and attendance
• Solid administration background & a keenness to get involved & support all customer service areas in EMEA

** All applicants for the Helpdesk Engineer must have the right to work in the country as the Company is not able to offer visa support.

*We regret that we cannot accept applications from Working holiday visa, Graduate or Student visa holders.

If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.