EUC Support Specialist

About the role

We are join looking for someone to join our dedicated IT service team as a EUC Support Specialist. This is a great opportunity if you have technical acumen and want to join the ever-moving energy industry to give your contribution to Energising a Greener, Fairer Future. We are looking for a skilled IT Level 2 Desktop Support professional to join our dynamic IT team. Ideally you will have extensive experience in managing and troubleshooting Windows environments, DNS, DHCP, Office packages, Intune, and ITIL processes. This role requires excellent problem-solving skills, a customer-focused attitude, and the ability to work independently and as part of a team. #LI-CET

Proven experience in a Level 2 desktop support within a trading or finance services environment is essential for this role.

Our office is located in central London close to Marble Arch. This is an office based role and it is a requirement for the role holder to be in the office 5 days per week.

Here is what you will be asked to do:

• Provide Level 2 support for desktop and laptop issues, including hardware and software troubleshooting for a critical Trading operation

• Manage and troubleshoot Windows operating systems and applications.

• Troubleshoot basic DNS and DHCP

• Support and administer Microsoft Office 365 packages

• Utilise Microsoft Intune for device management and security

• Follow ITIL best practices for incident, problem, and change management

• Assist with the deployment and maintenance of desktop hardware and software

• Document and track issues using our service desk system

• Collaborate with other IT team members to resolve complex issues

• Provide training and support to end-users as needed.

What we're looking for:

• Proven experience in a Level 2 desktop support role within a trading or finance services environment

• Strong knowledge of Windows operating systems and troubleshooting

• Confident managing and organising Active directory and its objects

• Experience with DNS and DHCP configuration and management

• Proficiency in Microsoft Office 365 packages (Word, Excel, PowerPoint, Outlook)

• Familiarity with ITIL processes and best practices

• Excellent problem-solving and analytical skills

• Strong communication and interpersonal skills

• Ability to work independently and as part of a team

• Experience using Jira/ServiceNow would be advantageous

• Customer-focused attitude with a commitment to providing high-quality support.