Service Management Analyst (SC Cleared)

A Service Management Analyst (SC Cleared) is required for our public sector client to provide hands-on day to day support across service management. You will coordinate change and service transition activity, maintain records and documentation and support the change advisory board (CAB) activity, track actions and measures. You will also help to ensure new or changed services are ready to move into live support. This role will also support problem management, continuity planning and ongoing service improvement.

You will undertake governance meetings, problem meetings and service desk meetings. You will work within the clients digital services team where they are implementing a new SIEM tool.

Essential Skills & Experience required:

Current SC Clearance.essential*

ITIL v4 Foundation Certificate

Skilled with ITSM tools to manage change records, CMDB dashboards and reporting.

Have an understanding of infrastructure, EUC and cloud dependencies in a hybrid cloud environment for change planning

Are able to identify opportunities to simplify repetitive tasks and improve tooling

Able to produce runbooks, SOP's and user-facing guides

Experienced in supporting or coordinating structured change and service transition processes

Experienced administering CAB activity, release calendars, change records and transition checkpoints.

A practical understanding of ITIL practices, in particular with change, release, problem, knowledge and configuration management.

Experienced in supporting service transition, operational readiness and early-life support

Experienced working with internal teams and external suppliers within a service environment.

Please be advised this role is based full time on the clients site in London