Head of IT & Digital Infrastructure

Head of IT & Digital Infrastructure

Location: Bedwas, Caerphilly

About us

CheckFire – serving the fire trade since 1975. With 50 years’ experience in the Fire Safety, nobody knows the trade better. We have established a proven track record of excellence and have earned the respect of our customers by delivering quality products and dependable service. As the market leader in the Fire Trade, we offer an unparalleled level of capability and reliability. Our stocks are enormous, our service is personal, and our promises are genuine.

The Role

The Head of IT & Digital Infrastructure is responsible for leading, developing, and executing the organisation’s IT and digital infrastructure strategy across MultiShield Group (CheckFire Group). This role ensures secure, scalable, and efficient technology systems that support operational excellence, regulatory compliance, and business growth across all divisions.

The postholder will play a key leadership role in modernising systems, improving cyber resilience, and driving digital transformation initiatives to enhance service delivery and operational efficiency.

Key Responsibilities

Strategic Leadership

• Develop and implement a comprehensive IT & digital infrastructure strategy aligned with business objectives.
• Lead digital transformation initiatives, including cloud adoption, automation, and system integration.
• Advise executive leadership on emerging technologies and digital opportunities.

IT Infrastructure & Operations

• Oversee all IT infrastructure, including networks, servers, cloud platforms, and end-user computing.
• Ensure high availability, performance, and scalability of systems across multiple sites.
• Manage IT service delivery, ensuring robust SLAs and user satisfaction.

Cybersecurity & Compliance

• Lead the organisation’s cybersecurity strategy, ensuring protection against evolving threats.
• Ensure compliance with relevant standards (e.g., ISO 27001, GDPR, industry-specific regulations).
• Oversee incident response, disaster recovery, and business continuity planning.

Systems & Applications

• Oversee the implementation, integration, and maintenance of enterprise systems (ERP, CRM, field service systems, etc.).
• Ensure systems support core business functions such as service delivery, compliance reporting, and asset management.

Data & Digital Innovation

• Promote data-driven decision-making through effective data management and reporting tools.
• Identify and implement digital solutions to improve operational efficiency and customer experience.

Team Leadership & Development

• Build and lead a high-performing IT team, fostering a culture of accountability and innovation.
• Manage internal staff and external vendors/partners.
• Drive continuous professional development within the IT function.

Budget & Vendor Management

• Develop and manage the IT budget, ensuring cost-effectiveness and ROI on technology investments.
• Negotiate and manage vendor contracts, ensuring value and performance.

Requirements

Essential

• Significant experience in a senior IT leadership role (Head of IT, IT Director, or similar).
• Proven track record of delivering IT strategy and digital transformation initiatives.
• Strong technical expertise across infrastructure, cloud services (e.g., Azure, AWS), networking, and cybersecurity.
• Experience managing multi-site or multi-entity IT environments.
• Strong knowledge of cybersecurity frameworks and compliance requirements.
• Experience managing IT budgets, procurement, and vendor relationships.
• Excellent leadership, communication, and stakeholder management skills.

Desirable

• Experience in the fire protection, safety, compliance, engineering, or service-based industries.
• Familiarity with field service management systems and mobile workforce technologies.
• Knowledge of IoT, asset tracking, or smart systems integration.
• Relevant certifications (e.g., ITIL, CISSP, TOGAF, Azure/AWS certifications).

In return we offer

• 25 days holiday + up to 4 days for Christmas Shutdown + Bank Holidays
• Profit Share Scheme - % of your salary paid quarterly, dependant on business results
• Employee Assistance Programme (EAP)
• Access to GP appointments and medical experts
• Employee incentives & engagement
• Pension Scheme with Royal London
• Modern, comfortable office spaces