Project Implementation and Training Officer
Job summary
The post holder will play a key role in delivering implementation and training activities across the Local Health Community, ensuring that business and clinical requirements are effectively reflected in ICT systems and services. They will support the Project Implementation and Training Team Leader in planning and delivering programmes that enable successful adoption of new systems and processes aligned to national and local ICT strategies.
Working closely with clinicians, managers, and stakeholders, the post holder will lead customer-focused projects, ensuring high-quality service delivery and continuous improvement. The role will drive innovation through effective use of systems, supporting improved clinical outcomes, service efficiency, and better use of information.
The post holder will also lead on implementation and training for new and existing ICT systems, including system transformation and optimisation. The role supports the delivery of high-quality patient care through continuous improvement. Hybrid working is supported, with an expectation of on-site presence and travel as required.
Main duties of the job
o Lead the design, development, and delivery of implementation and training activities for ICT systems.o Support the planning and delivery of programmes aligned to national and local ICT strategies.o Work with clinicians and managers to identify opportunities for innovation and service improvement.o Ensure business and clinical requirements are accurately reflected in ICT systems and processes.o Deliver customer-focused projects, ensuring high standards of service and user experience.o Address ICT-related issues proactively using best practice approaches.o Lead implementation and training for new systems, including system transformation and optimisation.o Support the development of training materials and delivery across stakeholder groups.o Collaborate with stakeholders to ensure successful system adoption and benefits realisation.o Monitor performance, identify improvement opportunities, and support continuous service development.o Contribute to improving patient care through effective use of technology and information.
About us
Derbyshire Support and Facilities Services Ltd. (DSFS) is a subsidiary company that's 100% owned by Chesterfield Royal Hospital NHS Foundation Trust.
DSFS has just over 900 staff across Soft and Hard Facilities Services, and our corporate services including, ICT, Patient Records, Switchboard, Procurement, Finance and Clinical Engineering. Very much part of the 'Chesterfield Royal family', DSFS builds on solid NHS foundations to offer a more commercial approach that's dynamic, flexible, and proactive.
DSFS are proud to be striving to achieve a truly diverse and inclusive flexible workforce by valuing and welcoming everyone's abilities, uniqueness, and individuality. All our colleagues have the right to and should be able to feel 100% themselves at work; we believe that all our people add to and should improve our culture and not just fit in with it. By embracing our diverse backgrounds and differences our culture becomes richer and makes us stronger together.
Derbyshire Support and Facilities Services Limited currently do not offer a Certificate of Sponsorship, any applications which require sponsorship will not be considered
Please see below link for the DSFS website.
DSFS - Derbyshire Support & Facilities Services Limited | DSFS
When applying for roles please complete all sections of the application form.
Job description
Job responsibilities
Please see the Job description and Person Specification in the attachments. This document contains a full detailed description of the role and what the main responsibilities and duties are along with the criteria that are required.
Person Specification
Knowledge
- Working knowledge of MS Windows Office, internet and email applications up to subject matter expert level
- Knowledge of the Data Protection Act and issues around data confidentiality
- Extensive knowledge of clinical and business functions across the local health community
- Detailed knowledge and awareness of uses of Health Informatics across the NHS
- Detailed understanding, interpretation and application of appropriate business system process redesign models along with project implementation and training experience.
- A clear understanding of the local and national IT strategic requirements and plans. Understanding of Change Management processes applied to project implementations across the NHS.
Qualifications
- A relevant degree or Level 4/5 training certificate or equivalent training experience
- In possession of the ECDL/MOST qualification
- Knowledge of and experience of working in a PRINCE2 project management environment
- Excellent IT skills with Advanced Keyboard skills.
- Knowledge of project management and business change tools such as Microsoft Project & Microsoft Visio
- Level 3 Training and Education Award or equivalent.
- In possession of or working towards the completion of the Advanced ECDL
- On-going personal and professional development
- Membership of a professional body (i.e. UKCHIP, Institute of IT Training, BCS)
- PRINCE 2 project management qualification
Experience
- Experience in an implementation or training environment
- Prior experience of delivering and developing training including the development of appropriate training materials.
- Ability to present material accurately to a wide-ranging audience
- Experience of working as part of a customer focussed team
- Experience of identifying training needs, designing training to meet these needs and carrying out evaluation of training delivered
- Excellent communication skills - written, verbal and interpersonal.
- Excellent organisational skills
- Excellent time-management skills with a pro-active and flexible approach
- Experience and ability to develop and maintain effective working relationships with project managers, with project team members, and with staff in the NHS.
- Experience of service redesign and changing working practices.
- Experience of using computer-based systems in the NHS
Contractual Requirements
- Ability to work flexibly, outside normal office hours, in order to suit the needs of the users.
- Ability to travel in order to attend meetings/deliver training at point of need.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Chesterfield Royal Hospital NHS Foundation Trust
Address
Sherwood Forest Hospitals NHS Foundation Trust
Mansfield Rd
Sutton-in-Ashfield
NG17 4JL
United Kingdom
Employer's website
https://www.chesterfieldroyal.nhs.uk/