Service Desk Engineer

Service Desk Engineer – Hybrid (2 days/week in St Ives, Cambridgeshire)

Up to £35,000/year

We’re looking for an ambitious Service Desk Engineer with MSP experience to join a growing team. This is a great opportunity to build on your technical skills, gain Microsoft certifications, and progress your career in a supportive, forward-thinking environment.

What you’ll bring:

• Experience working within a Managed Service Provider (MSP) or fast-paced IT service desk
• Strong knowledge of Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
• Good grasp of Windows OS support and basic networking (DNS, DHCP, VPN)
• Excellent communication and customer service skills
• Ability to problem-solve, prioritise, and adapt in a busy environment

Nice to have:

• Familiarity with ITSM platforms (Halo, Autotask, ServiceNow)
• Experience using RMM tools for monitoring & remote support
• ITIL awareness or certification
• Microsoft Fundamentals certifications (MS-900, AZ-900, SC-900)

What’s in it for you:

• Professional development – support with Microsoft certifications
• A people-first culture with genuine career progression opportunities
• 23 days holiday (plus bank holidays and your birthday off)
• Private medical cover (Bupa) via salary sacrifice
• Electric car scheme & modern, spacious offices
• Pension scheme & life assurance cover
• Hybrid working – ideally 2 days per week in our St. Ives office

If you’re looking to grow your career in IT within a collaborative, supportive MSP environment, we’d love to hear from you.

Apply now to take the next step in your IT career.