Support Engineer

1st Line EUC Engineer required for a six-month rolling contract with a leading global law firm. Immediate start.

The work:

Day-to-day desk-side support in a professional services environment that demands a steady hand and a clean, customer-facing manner. Supporting c. 600+ users:

• PC, laptop and mobile device builds and configuration
• Software deployment via SCCM
• Printer setup and MFP support (Equitrac follow-me printing)
• New joiner provisioning and onboarding
• Cisco Video / AV support
• CMDB maintenance and asset accuracy
• Office moves, setups and project work
• Escalation handling with 2nd and 3rd line teams

You'll bring:

• Hands-on 1st line, service desk or EUC support experience
• Familiarity with Windows 10/11, Microsoft 365, Active Directory basics
• Hardware troubleshooting for laptops, desktops, mobile devices, printers
• Comfort with ticket-based ITSM (ServiceNow or similar)
• A professional, customer-facing manner suited to a top-tier client

Helpful but not essential:

• SCCM application deployment exposure
• Equitrac or follow-me printing experience
• AV / Cisco Video conferencing support
• Prior law firm, financial services or professional services environment