Workplace Operations Analyst

Job Description

We’re seeking a Workplace Operations Analyst to join our Workplace Platforms team in Milton Keynes. You’ll play a key part in keeping our colleagues productive by making sure the devices, software and collaboration tools they rely on every day work reliably.

This is a hands-on role combining remote and face-to-face support. You’ll resolve technical issues, help colleagues get the most from their technology, and work closely with our engineering teams on more complex problems. It’s a great opportunity for someone with a solid grounding in IT support who wants to build their skills in modern workplace technology.

What you’ll be doing

• Providing second-line support for end-user technology, including laptops, mobile devices, software, user access and collaboration tools
• Troubleshooting and resolving incidents and requests within agreed service levels
• Managing your own queue of tickets, keeping them accurate and up to date
• Supporting colleagues over Teams, by phone and in person
• Escalating complex issues to the right engineering teams with clear, detailed information
• Delivering a high-quality support experience for senior leaders and executive colleagues
• Carrying out desk-side support and planned visits to our offices and sites
• Supporting a range of devices and equipment, including macOS, iOS and Android devices, Microsoft Teams Rooms and other specialist workplace hardware
• Helping new starters get up and running with devices and access
• Writing and maintaining knowledge articles and support documentation
• Spotting recurring issues and contributing ideas to improve the service
• Getting involved in Workplace projects and new technology rollouts

What we’re looking for

Essential:

• Strong technical troubleshooting skills across hardware and software
• Excellent communication skills and confidence supporting people at all levels
• A professional, structured approach to user support
• A genuine desire to learn and develop your technical skills

Desirable:

• Experience using an IT service management tool such as ServiceNow
• Exposure to Microsoft Entra ID and Active Directory
• Exposure to Microsoft Intune, MDM or modern device management

You’ll be self-motivated, organised and calm under pressure, with a customer-focused attitude and pride in getting things right.

What We Offer

• Aviva Digicare + workplace / Car leasing and cycle to work scheme
• Colleague discount scheme / Perks at work / Gym discounts
• Life assurance / Workplace pension scheme
• Ongoing professional development

Our Commitment to Inclusion

Connells Group is an equal opportunities employer and is committed to creating a diverse, inclusive and authentic workplace. We welcome applications from all suitably qualified candidates, regardless of ***, race, disability, age, sexual orientation, gender identity, religion, or belief, marital status, or pregnancy and maternity status.

CF00960