Information Technology Technician

IT Technician

Location: Staplehurst, Kent

Salary: £26,000 - £28,000

Hours: 40 per week

Are you the person everyone turns to when their tech stops working?

Do you enjoy problem-solving and getting hands-on with IT support?

Would you like a role where every day brings something different?

This is a great opportunity to join a well-established organisation near Staplehurst, providing day-to-day IT support across a busy site. You’ll be part of a small, friendly team responsible for keeping systems running smoothly and users fully supported.

The Role

• Respond to support requests for hardware, software, and connectivity issues.
• Set up new users, install and configure IT equipment and software.
• Monitor systems and perform routine maintenance checks.
• Troubleshoot Windows, Microsoft 365, and network-related problems.
• Log incidents and escalate more complex issues when required.
• Deliver a proactive, helpful service to users across the organisation.

What You Will Need

• Working knowledge of Microsoft 365, Windows operating systems, and Active Directory.
• Basic networking experience (DNS, DHCP, TCP/IP, LAN/WAN).
• Hands-on hardware troubleshooting skills.
• A friendly, solutions-focused approach to support.
• Full UK driving licence and access to your own vehicle.

It would also be helpful if you have:

• Around one year of experience in IT Support (business, education, or public-sector setting).
• Awareness of data security, confidentiality, and safeguarding.
• GCSEs in Maths and English (Grade C or above).

Benefits

• 22 days’ annual leave (taken outside core operational periods).
• Increasing sick pay with service.
• Contributory pension scheme.
• Supportive team environment with opportunities to build your technical experience.

An enhanced DBS check will be required before starting employment.