IT Customer Service Representative

Customer Service Representative - IT Services

Corsham

10 month fixed term contract - 29,000

An exciting opportunity has arisen for a technology focussed Customer Service Representative to join a fast-growing technology services provider. This role is perfect for candidates with a passion for customer service, IT support, and service delivery excellence. You'll be part of a supportive, dynamic team handling incident management, change coordination and operational reporting.

Key Responsibilities:

Log and manage incidents and service requests, ensuring full and accurate documentation

Assess and confirm priority levels, ensuring information is complete and up to standard

Dispatch tickets to the correct resolver teams and maintain clear ownership until resolution

Communicate effectively with internal and external stakeholders regarding incident updates, planned maintenance and service interruptions

Coordinate scheduled and ad-hoc service tasks in line with operational priorities

Support reporting and change management processes

Contribute to monthly reviews, performance reports, and service metrics tracking

Collaborate with various internal functions to deliver contracted and ad-hoc managed services

Escalate service concerns promptly and maintain consistent productivity

Requirements:

ITIL Foundation Certification is highly desirable

Some experience in a service desk or IT customer support environment

An understanding of service desk procedures and ticketing systems

Enthusiastic and self-motivated with a genuine interest in service delivery

Strong communicator with professional telephone and written skills

Excellent problem-solving skills and ability to stay calm under pressure

Familiarity with change control and operational data centre tasks is an advantage

Monday - Friday (09:00 - 17:30) with hybrid working options after training/probation.

Please note; you must be eligible for Security Clearance (minimum 5 years UK residency).