Senior Systems Support Specialist (Clinical Applications)
Job summary
Are you a proactive and technically savvy individual looking to contribute to the smooth operation of Clinical IT systems? If so, Health Informatics at County Durham and Darlington NHS Foundation Trust may have the perfect role for you! We are seeking a dedicated Senior Systems Support Specialist (Clinical Applications) to join our ever-evolving Systems team.
As a Senior Systems Support Specialist for clinical applications, you will play a vital role in providing technical administration, configuration/development and support for one or more of the Trust's Clinical IT systems.
The post offered offers great potential for personal and career development and enable you to enhance your knowledge of healthcare and clinical IT Systems.
We offer flexible/hybrid working arrangements, which may include working on site at the Trusts Whitehouse site in Peterlee.
Main duties of the job
Working closely with our IT teams and end-users, you will ensure the reliable operation, configuration/development and support of a portfolio of clinical systems, contributing to the delivery of high-quality patient care.
You will need to be customer focused, pro-active, possess strong communication skills, confident IT skills and have a strong work ethic. You will have the opportunity to work with a diverse team, committed to working together in developing and supporting our clinical services.
The successful candidate will meet the criteria published within the Job Description and Personal specification and you will ideally have demonstrable experience within a system support environment, with a drive for continued professional development.
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.
Full Job Descriptions can be found in the adverts supporting documents.
Over reliance on AI-generated content is discouraged and may diminish the applicant's chances of success.
For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.
Please note that we may close any vacancy early once a sufficient number of applications have been received.
Job description
Job responsibilities
The post holder will report directly to a Systems Manager and work in close association with the team of Senior Systems Support Specialists, Systems Support Analysts and Systems Support Administrators.
You will be supporting, administering, developing and configuring clinical IT systems, reviewing requests and incidents and supporting end users on the systems you are assigned to support.
Duties will include:
Developing and maintaining policies and procedural system documentation
Provision of proactive user technical support, identifying, analysing, recording and resolving users issues and offering appropriate help and guidance
Administering and enhancing systems and operations when identified
Monitoring the systems using error logs and statistics as required, and take corrective actions
Updating and configuring systems in an accurate and timely fashion
Maintaining system software, and when required, system hardware
For further information please refer to the job description where further details can be found.
Person Specification
Special Requirements
- Able to travel across Trust sites to meet the requirements of the post
Experience
- Experience in a technical or IT role
- Experience with computer systems and software to allow configuration changes to be managed through thorough controlled procedures and testing.
- Experience of dealing with systematic and process issues, analysing complex data to report back to both technical and non-technical staff.
- Customer Service Experience or experience in a customer facing role delivering resolutions to customer issues.
- Experience of healthcare environments
- Proven experience in the development of computer based solutions
- Systems development environments
Special Skills & Knowledge
- Demonstrable skills in the use of software and software development tools.
- In-depth experience of working in an IT or software support role.
- Knowledge of data analysis techniques and tools.
- Ability to analyse data from different sources and correlate discrepancies and outputs.
- Ability to work effectively as part of a team and also under own initiative.
- Planning, prioritisation and organisational skills to deal with a broad range of complex on-going activities.
- Ability to analyse, interpret and communicate complex technical information to staff at all levels, both specialists and non-specialists in writing, over the telephone and at meetings.
- Understanding of the application of modern IT solutions.
- Skills in Structured Query Language(s) SQL or similar.
- Understanding of clinical processes.
- Ability to manage small projects and technical implementations.
- Experience of healthcare environments.
- Proven experience in the development of computer-based solutions.
- Experience of working within systems development environments.
Qualifications
- Degree in computer science, IT or related discipline
- and/or
- Substantial experience in a technical support environment with evidence of continued professional development.
- Experience of maintaining and supporting computer systems and applications
- ITIL Foundation Certificate in IT Service Management
- Customer Service Qualifications or training
- Training and experience of data analysis
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
County Durham & Darlington NHS Foundation Trust
Address
Centre for Health
Whitehouse Business Park
Peterlee
SR8 2RU
United Kingdom
Employer's website
https://www.cddft.nhs.uk/