Senior Knowledge Systems Analyst
Senior Knowledge Systems Analyst
A fantastic opportunity has arisen for a Senior Knowledge Systems Analyst to join our London based law firm on an initial 12 Month Fixed Term Contract.
Responsibilities and Duties:
* Oversee day-to-day support and service stability for the firm's global knowledge and experience platform Insight+, working with IT and internal and external technical teams.
* Coordinate system changes and improvements in line with agreed change process.
* Oversee the quality, consistency and life cycle of content held in Insight+.
* Support effective submission, curation and review processes with Knowledge Lawyers and contributors.
* Maintain and develop reporting and analytics on platform usage, adoption, search activity, content submissions, and the performance and coverage of AI integrations.
* Use insight from reporting to perform data quality checks and metadata gaps.
* Act as the main point of contact between Library and Knowledge Services team, IT and wider stakeholders on technical aspects of Insight+.
* Act as the technical knowledge liaison with IT, Information Security, Risk, Data and product owners on the integration of trusted knowledge content into AI-enabled solutions.
* Identify and prioritise opportunities to improve the platform and user experience.
Knowledge, Sills and Experience:
* Proven experience supporting knowledge or content management systems, enterprise search or document management systems, ideally within a professional services, law firm or other regulated industry setting.
* Clear proficiency in working with databases and related tools.
* Experience with Power BI and data analytics, including maintaining and updating existing reports.
* A working understanding of taxonomy and metadata principles and why they matter for search and retrieval.
* Experience responding to user queries or support tickets and working with IT to resolve issues.
* Experience of working with AI solutions, preferably of integration via connectors APIs, RAG, MCP or agent-based solutions.
Senior Knowledge Systems Analyst
In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.
DGH Recruitment Limited acts as both an Employment Agency and Employment Business