IT Helpdesk Apprentice
Role
- Provide first and second line technical support to end-users, troubleshooting and resolving hardware and software issues
- Contribute and work within projects to ensure successful execution within defined deadlines, contributing to the smooth implementation of IT solutions for our clients
- Install, configure, and maintain operating systems and software applications
- Participate in client meetings, including face-to-face interactions, and pre-sales activities, providing technical expertise and building strong client relationships
- Monitor and maintain computer networks
- Analyse system logs and identify potential issues or trends
- Collaborate with other IT teams to resolve complex technical problems
- Assist in the development and implementation of IT policies and procedures
Training
Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
- Learn on-premise and cloud-enabled technologies and services
- Learn technical content that aligns to and is relevant to employers and the market
- Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
- Get an introduction to Windows, Linux and PowerShell
Tools and technologies learnt: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.
You will be working with the IT manager supporting a large number of employees and will grow solid skills to become a fully trained IT Technician. If we are the right fit for one another, a full-time role may be available for you after the apprenticeship.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- Monday to Friday, 8:30am – 4:30pm, with a 30-minute lunch break.
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 1
- Closing Date
- Tuesday, 30th December 2025
- Start Date
- Monday, 5th January 2026
Desired Skills
- Full UK driving licence
Qualifications
- 3 of any subject GCSE, grade 4+ (A* - C) (Essential)
- Maths & English GCSE, grade 3+ (D or above) (Essential)
About the Employer
- Company
- DISCONSULTING I T LTD
- Location
- 10 Century House, Priestley Road, Basingstoke, Hampshire, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £20,000 a year
- Posted
- Company
- DISCONSULTING I T LTD
- Location
- 10 Century House, Priestley Road, Basingstoke, Hampshire, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £20,000 a year
- Posted