Associate End User Computing Engineer- INTERNAL TO NHS WALES

Job description

Job responsibilities

• Technical Support & Troubleshooting

• Assist team members in resolving support issues across a wide range of services including:

• Microsoft Windows 11

• Microsoft 365 (Office, Visio, Project)

• GP Clinical Systems EMIS Web, TPP SystmOne)

• Authentication (Active Directory, Azure)

• Deployment (SCCM, InTune, WSUS)

• GP Managed Print Services (HP)

• Hardware & Asset Management

• Support installation and safe use of hardware across DHCW and wider public sector.

• Maintain integrity of the Asset Management system and ensure daily asset configuration updates.

Duties

• Autonomous Working

• Operate independently while aligning with IMTP, NHS Wales policies, and best practices.

• Fault Investigation & Resolution

• Diagnose and resolve technical issues from internal/external stakeholders.

• Organise and manage fault investigations, maintenance tasks, and service improvement recommendations.

• Process & Documentation

• Ensure SOPs and Work Instructions are up to date and meet user needs.

• Respond to work requests based on KPIs and prioritise IM&T activities.

• Technology Evaluation & Testing

• Research and evaluate new IT technologies.

• Assist in application testing to ensure alignment with business requirements.

Additional Responsibilities

• Use advanced Microsoft Office, Teams, and Visio skills.

• Employ remote support tools for daily operations.

• Handle equipment installations requiring manual handling (25 kg).

• Support roll-out of new or updated software/hardware in line with IMTP.

Person Specification

Qualifications and Knowledge

• Educated to Diploma or HNC, or equivalent qualification or experience.
• Practical experience of providing IT support and technical user assistance.
• Good working knowledge of IT operating systems, common software packages, and basic troubleshooting techniques.
• Commitment to continuous professional development.

• FEDIP Associate Practitioner or equivalent qualification at Foundation level.
• oTheoretical and specialist knowledge gained via relevant certification such as: oRelevant Level 3 qualification (e.g. BTEC in IT, CompTIA A+), or equivalent workplace training. oITIL Foundation.

Experience

• Awareness of delivery of end user computing services in a busy IT environment
• Ability to recognise common technical issues and follow set procedures to report or resolve them.
• Awareness of IT infrastructure and service processes.
• Awareness of controlling access to systems and data for security.
• Awareness of installing, maintaining, and testing hardware safely and securely.
• Familiarity with common desktop software for workplace tasks.

• oKnowledge of the NHS, other healthcare systems, or the health sector, including regional or national variations
• Experience supporting digital services in a busy IT setting.

Skills and Attributes

• oAware of managing workload effectively using time management to support wellbeing, focus and adaptability.
• oAware of following health and safety laws to keep the workplace safe and supportive.
• oAware of protecting user data by using appropriate tools and managing data risks.
• oCustomer focus to put user needs at the heart of decisions and deliver fair, inclusive outcomes.

• oAware of identifying and managing security risks to support cyber resilience in digital services.
• oAware of applying industry standards and best practices to ensure quality and continuous improvement in digital services.
• oWelsh language skills are desirable, at level 1 or above, in understanding, speaking, reading and writing in Welsh

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name

Digital Health and Care Wales

Address

Hybrid working

National Imaging Academy

Pencoed

CF35 5HY

Employer's website

https://nwis.nhs.wales/