2nd Line Engineer
Location: London, SE1
Salary: £30,000-£38,000 depending on experience
Working Pattern: Hybrid - 3 days onsite / 2 days working from hom
We're looking for a 2nd Line Engineer to join a growing technical team in London.
This is a great opportunity for someone with a strong IT support background who wants to continue developing their skills across Microsoft 365, Windows, Intune, Entra ID, Azure and PowerShell automation.
The Role
You'll provide hands-on technical support to users and client environments, troubleshooting a range of Microsoft and Windows-related issues. Alongside day-to-day support, you'll also have the opportunity to get involved with scripting and automation to help improve and streamline support processes.
Key Responsibilities:
- Troubleshooting Microsoft 365 and Windows issues
- Resolving incidents and service requests
- Supporting account and access issues
- Device setup, configuration and enrolment
- Supporting Intune, Entra ID and Azure environments
- Helping maintain and improve PowerShell scripts
- Identifying repetitive tasks that could be automated
- Supporting endpoint policies, monitoring and patching
- Maintaining clear technical documentation
What We're Looking For
- Previous experience within IT Support, Service Desk or a similar technical support role
- Strong Windows and Microsoft 365 troubleshooting skills
- Good customer service and communication skills
- Experience with Intune, Entra ID, Azure or PowerShell would be beneficial
- An interest in scripting and automation
- MSP or multi-client experience would be advantageous but isn't essential
- Someone keen to learn and develop their technical skills
You don't need experience with every technology listed. This role would suit someone with a solid support background who is looking for a position where they can develop further into Microsoft cloud technologies and automation.
ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.