Apprentice IT Support Technician

The aim of this role, once you are qualified is to be the go-to person for maintaining, optimising and supporting Kingfisher Windows' IT systems across the business. From troubleshooting hardware and software issues to working with industry-specific applications, you'll play a key role in keeping operations efficient, secure and compliant.

Over the period of your apprenticeship, you will start to learn how to undertake the following tasks:

• Provide day-to-day IT Support for staff across multiple departments, managing and prioritising workload effectively
• Maintain and optimise business-critical applications including Window Designer and LogiKal (Training will be provided on these systems)
• Manage and support database systems
• Install, configure and maintain workstations, mobile devices, printers, scanners and other peripherals
• Oversee hardware, network and server infrastructure
• Maintain user accounts, folder permissions and IT policies
• Assist with system upgrades, integrations and process improvements
• Develop and maintain bespoke software and reports to support operational needs
• Ensure network security through antivirus management, Windows updates and best-practice protocols
• Support compliance and audit requirements through robust IT processes and documentation
• Undertake project work and other reasonable tasks to support business objectives

• Communication skills
• Attention to detail
• Problem solving skills
• Team working

• English GCSE, grade 4 (Essential)
• Maths GCSE, grade 4 (Essential)