Director of Site Reliability Engineering
Location:
London; UKWork type: HybridSeniority: DirectorPrimary skill: Site Reliability EngineeringPosted: 2026-09-29We're looking for a Director of Site Reliability Engineering to join our team in London, United Kingdom in a hybrid working mode.
This role is responsible for driving reliability engineering and operational excellence across global technology platforms while leading the adoption of AI-enabled solutions for automation and efficiency. The position combines strategic leadership with hands-on governance to ensure highly available, resilient systems that align with business and regulatory requirements. As a technology thought leader, you will influence engineering standards, enhance operational frameworks, and foster a culture of continuous improvement across mission-critical environments.
ResponsibilitiesLead and scale a global SRE organization, focusing on engineering excellence and team empowermentCollaborate with product, platform, operations, and security teams to embed reliability within SDLC practicesDefine and monitor KPIs for system reliability, performance, and operational efficiencyAdvance automation, Infrastructure as Code approaches, and promote self-healing systems using AI/ML techniquesDevelop robust incident management frameworks and lead major incident response activities for critical systemsImplement blameless postmortems and deliver systemic improvements across production environmentsEstablish observability strategies with standardized tooling for metrics, logs, and tracing to support distributed systemsAdopt and enforce SRE practices, including SLIs, SLOs, SLAs, and error budgets across servicesDrive resilience strategies with highly available architectures and disaster recovery readinessChampion an automation-first culture, leveraging CI/CD pipelines and operational tooling to reduce manual processesRequirementsStrong background in Site Reliability Engineering, DevOps, or platform operations in complex, distributed environmentsExpertise in observability platforms, troubleshooting distributed systems, and telemetry-driven insightsHands-on experience with automation, Infrastructure as Code (Terraform or CloudFormation), and CI/CD practicesDeep understanding of incident management processes, ITSM standards, and ITIL principlesKnowledge of resilience design patterns, high availability, and fault-tolerant architecturesFamiliarity with AI/ML-driven approaches for operational efficiency and system reliabilityAbility to lead transformation, influence across teams, and foster continuous improvement in cultureNice to haveExperience in financial services or other highly regulated, mission-critical environmentsCertifications in cloud technologies, such as AWSExposure to AIOps platforms or advanced observability toolingWe offerEPAM Employee Stock Purchase Plan (ESPP)Protection benefits including life assurance, income protection and critical illness cover Private medical insurance and dental care Employee Assistance Program Competitive group pension plan Cyclescheme, Techscheme and season ticket loans Various perks such as free Wednesday lunch in-office, on-site massages and regular social eventsLearning and development opportunities including in-house training and coaching, professional certifications, and coursesIf otherwise eligible, participation in the discretionary annual bonus program If otherwise eligible and hired into a qualifying level, participation in the discretionary Long-Term Incentive (LTI) Program*All benefits and perks are subject to certain eligibility requirements