IT Services Director

IT Services Director

Role Overview:

The IT Services Director leads the strategy, delivery, and continuous improvement of IT infrastructure, service delivery, and security for our client, a global SME with approximately 1,000 employees. This role is pivotal in planning and executing the separation of IT services for a subsidiary, ensuring operational continuity and establishing the future IT organization, processes, and governance for independent operations.

Key Responsibilities:

• Direct and manage the IT separation program for the subsidiary, collaborating across all business units.
• Map current IT dependencies and design future-state capabilities.
• Establish the target operating model, including structure, roles, processes, and governance.
• Coordinate with the parent company to finalize separation plans, timelines, and resources.
• Ensure uninterrupted IT services during transition, proactively mitigating risks.
• Develop and implement IT strategies aligned with business objectives.
• Build strong stakeholder relationships and serve as a trusted IT advisor.
• Oversee asset management, procurement, and vendor negotiations.
• Embed robust security practices and ensure compliance.
• Guide business systems integration to meet evolving organizational needs.
• Manage IT project delivery, ensuring scope, schedule, and budget adherence.
• Foster a collaborative, cross-functional team environment.
• Promote technology-driven innovation and operational improvement.
• Communicate IT transformation initiatives and manage service escalations.
• Contribute to business case development and project justification.
• Monitor industry trends to inform IT planning.

Competencies:

• Full accountability for IT service planning, development, and delivery.
• Leadership in service improvement, governance, and business continuity.
• Effective resource management and staff development.
• Influence senior stakeholders and lead change management.
• Enhance customer and stakeholder relationships through professional communication.
• Use feedback to drive continuous improvement.
• Liaise between customers and IT suppliers, ensuring contract and service management.
• Promptly address service requests and provide expert guidance.
• Resolve complex issues and recommend operational improvements.
• Manage external suppliers and monitor performance.

Required Skills and Experience:

• Extensive experience in IT service delivery, infrastructure, and security within SMEs (800-3,000 employees).
• Direct experience in IT carve-out activities.
• Strong understanding of business systems and asset management.
• Proven procurement and vendor management skills.
• Ability to operate in hybrid IT environments.
• Excellent communication, stakeholder management, and leadership skills.
• Project management and PMO experience.
• Proficiency in ITIL, ISO20000, ISO27000 standards.
• Knowledge of relevant legislation, risk management, budgeting, and operations.
• Experience in designing IT organizations for SMEs.

Preferred Qualifications:

• Experience in business analysis and solution architecture.
• Exposure to global operations and multicultural environments.
• Background in engineering, construction, or professional services.

Education:

• Bachelor's degree or higher in Computer Science, Information Technology, Business, or related field.
• Minimum ten years' experience in IT service delivery roles within SMEs.
• Experience in global or multi-regional IT operations and IT separation projects.

ersg are an equal opportunities employer; we are committed to promoting equality of opportunity for all job applicants. We do not discriminate against applicants on the basis of age, sex, race, disability, pregnancy, marital status, sexual orientation, gender reassignment or religious background; all decisions are based on merit.