Digital Service Asset and Configuration Management Apprentice
Job summary
The East of England Ambulance Service (EEAST) is pleased to offer an opportunity to an exceptional candidate to work in its Digital department, as an Digital Service Asset & Configuration Management (SACM) Apprentice. This is a fixed-term contract for the duration of the apprenticeship. Completion of the apprenticeship may lead to additional opportunities at the Trust if the business circumstances allow.
The post holder is responsible for supporting day-to-day service asset and configuration management activities. This includes, but is not limited to:
o Imaging, deployment, asset tracking and recoveryo Stock control and replenishment across multiple siteso Responding to equipment requests in line with service standardso Site visits for inventory audits, updating the CMDB and other asset records accordinglyo Secure receipt, handover, and dispatch of assets, updating the CMDB and other asset records accordinglyo Contributing to effective delivery of EEAST Digital Asset Management serviceso Assisting with the secure disposal of obsolete equipment
This is a hardware-focused, fully on-site based role.
You will have the opportunity to participate in a supportive environment to develop the knowledge, skills and behaviours required of the apprenticeship, role and the team. This apprenticeship will give you the opportunity and support to develop new work placed skills in an organisation committed to your professional success.
Main duties of the job
Key Responsibilities of the Role
o Respond to requests for equipment in accordance with standard operating procedures. Track IT equipment, including the build and dispatch of hardware.o Support site visits for regular inventory audits to validate asset records. Ensure timely return of overdue loan equipment and unused/obsolete assets.o Assist with stock control, report stock levels and provide replenishment services.o Co-ordinate receipt and dispatch of assets. Control and audit movement of equipment per EEAST security policy. Maintain stock rooms to health and safety standards.o Arrange for secure disposal of obsolete assets.o Contribute to updating operational support procedures and service documentation.o Participate in implementation of business, organisational and technological changes.o Contribute to development of the SACM function.o Maintain awareness of IT service and business developments to ensure service quality.
Key Apprenticeship Responsibilities
o Attending all off the job learning activities associated with the apprenticeship programme for example classes, workshops, on-line learning and participating in as many learning opportunities as possible.o To meet all learning commitments of the apprenticeship as directed by your line manager/mentor or the education provider. Assigned qualifications and an end point assessment must be completed.o Completing all assignments, tests, and other work within agreed timescales/deadlines.
About us
You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.
The East of England offers a unique blend of innovation and opportunity, surrounded by picturesque countryside, historic towns, and quick access to both the bustling capital and serene coastlines.
At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.
We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.
Job description
Job responsibilities
Communications and Stakeholder Engagement
To meet regularly with their line manager/mentor and education provider to discuss progress against defined aims of the apprenticeship. Build strong relationships with customers and teams reliant on SACM inputs. Liaise with internal IT support and external suppliers for effective resolution of issues. Coordinate with teams to ensure all changes are recorded and evaluated. Liaise with wider EEAST teams and departments as required.
Technical and Asset Responsibilities
Deliver the EEAST SACM service Trust-wide Image, configure and deploy IT hardware Wipe, decommission, and arrange secure disposal of equipment Maintain databases, CMDB and IT asset systems (e.g. ITSM/ESM tool) Manage local stock and support audit readiness Monitor stock reports and replenish as required Updating CMDB records accordingly to avoid inappropriate cross-charging of non-returned equipment
Assist in user hardware onboarding and offboarding, including travelling to user base stations to retrieve hardware from leavers. Updating CMDB records accordingly to avoid inappropriate cross-charging of non-returned equipment
Service Support and Administrative Duties
Maintain records in accordance with EEAST and IG standards Prepare and distribute devices with basic user guidance Use spreadsheets and databases for reporting and tracking Respond to user requests (e.g. passwords, Registration Authority (smartcard) tasks, patches) Manage reception/telephony duties and escalate where needed Update multiple databases with additions and changes to configuration items Update tickets in the ITSM/ESM tool after every interaction with the customer or the equipment the ticket pertains to, to ensure a full audit trail of actions, and full reporting capability Project work and other service delivery requirements may, on occasion, necessitate a temporary adjustment to the post holders normal working hours. Where such changes are required, at least five working days notice will be provided wherever possible. Any changes will be made in consultation with the post holder and in accordance with Agenda for Change terms and conditions. Post holders will be required to work from different Trust sites to provide operational cover for colleagues during periods of absence, such as annual leave, sickness, or other unplanned staffing gaps. Where cover is required for more than one consecutive day, this may involve overnight stays. Reasonable travel and accommodation arrangements will be made in line with Trust policy.
Collaboration with the Digital Service Desk
Assist the Service Desk team during periods of high demand by responding to routine service requests and incidents within skill scope, particularly where asset or configuration data is involved. Monitor designated Service Desk queues (e.g. hardware/software requests, starter/leaver/change tickets) and escalate urgent or misrouted items appropriately. Maintain awareness of key Service Desk processes and provide configuration or asset input to help resolve tickets more efficiently. Provide operational cover to the Digital Service Desk during planned or unplanned absences, contributing to continuity of front-line support. Support users with Smartcard queries, minor digital access issues, or equipment status checks during collaborative working with the Service Desk.
Working Conditions and Additional Information
The post holder will have use of their own car with accompanying business insurance, with the flexibility to travel to all 130+ EEAST sites on a regular basis There will be a requirement to drive, to carry heavy equipment, to work under desks, at heights and in small spaces Adhere to all EEAST procedures including Health & Safety Carry out other delegated duties as required by the SACM Manager or Team Leader
Person Specification
Qualifications
- GCSE A-C (or 4-9) or equivalent in maths and English or equivalent qualifications
- IT qualification (e.g. ECDL, level 2/3 apprenticeship in an IT subject or equivalent)
- ITIL Foundation
Knowledge and Experience
- Proven intermediate IT skills and ability to learn new systems
- Ability to communicate and to present information clearly and concisely both verbal and written, with good attention to detail.
- Experience of working as part of a team
- Proven ability to work on own initiative, without direct supervision, prioritising and managing own workload
- Good working knowledge of Microsoft Office
- Attention to detail in record keeping and audit logs
- Full UK driving licence, own car with business insurance and willingness to travel
- Working knowledge of IT hardware, software and operating systems
- Good organisational, communication and customer service skills
Personal Qualities, Abilities and Attributes
- Commitment to completing the apprenticeship
- Ability to organise own workload and meet work and education deadlines
- Willingness to learn and to take responsibility for your own development
- Ability and willingness to follow instruction and learn new tasks
- Excellent timekeeping skills, able to attend work and off the job learning activities associated with the apprenticeship programme at required times
- Articulate, calm, polite and well-motivated with a positive attitude to customer care
- Flexible, cooperative, and team-focused attitude and approach to work
- Able to work in confined spaces and move equipment
- Able to communicate technical information to non-technical staff in a way they can understand it.
- Ability to concentrate and deal with unpredictable interruptions.
- Able to communicate well with staff at all levels of the organisation and show tact and discretion.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
East of England Ambulance Service
Address
Chelmsford EOC
Hospital Approach
Chelmsford
CM1 7WS
United Kingdom
Employer's website
https://www.eastamb.nhs.uk