Project Manager (FTC)

Job Title Project Manager (FTC)
Location Walsall
Package To £60,000 (pro rata, depending on experience)

Are you ready to lead transformative projects that make a real impact? At Echo Managed Services, we don t just deliver technology, we shape the future of customer engagement in the utilities sector. As a Project Manager (9-month FTC), you ll be at the heart of innovation, driving the implementation of cutting-edge solutions. You ll collaborate with passionate teams, work with high-profile clients, and bring complex ideas to life in a supportive, forward-thinking environment. If you thrive on challenge, love solving problems, and want your work to matter, this is where your next chapter begins.

Who We Are:

Part of the South Staffordshire group, Echo Managed Services is a leading provider of outsourced customer service solutions and software. We pride ourselves on delivering outstanding results for our clients and cultivating a culture of innovation and growth. Join our team and become part of a forward-thinking organisation that values collaboration, integrity, and continuous improvement.

The Role:

We re looking for a proactive and experienced Project Manager on a 9 month FTC basis, to lead the delivery of complex software implementations, including our flagship cloud-based billing and CRM solutions built on the Salesforce platform. You ll be responsible for managing cross-functional teams, client relationships, and project governance to ensure successful delivery on time, within scope, and to budget.

Key Responsibilities

• Lead end-to-end delivery of software implementation projects, from initiation through to go-live and post-deployment support
• Develop detailed project plans, resource forecasts, and delivery schedules aligned with client expectations
• Manage project governance, RAID logs, change control, and stakeholder reporting
• Coordinate internal and external teams including developers, analysts, testers, and client-side stakeholders
• Monitor project performance using KPIs and dashboards, driving continuous improvement
• Ensure compliance with data protection, security, and regulatory standards throughout the project lifecycle
• Identify and mitigate risks, resolve issues, and maintain momentum across workstreams
• Support financial tracking and forecasting, ensuring delivery within agreed budgets
• Facilitate workshops, sprint planning, and retrospectives in Agile or hybrid environments
• Build strong relationships with clients, acting as a trusted advisor throughout the implementation journey

What You ll Need:

• Proven experience managing software implementation projects, ideally within utilities, energy, or public sector
• Strong understanding of Salesforce, SaaS platforms, and system integration
• Skilled in project governance, stakeholder management, and cross-functional coordination
• Experience working with Agile, Waterfall, or hybrid delivery methodologies
• Proficient in tools such as Jira, MS Project, SharePoint, Visio, and Microsoft Office Suite
• Excellent communication, leadership, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced, client-facing environment
• Project Management certifications (e.g. PRINCE2, PMP, AgilePM) are highly desirable

What You ll Get in Return:

• Competitive salary
• Pension scheme with employer contributions
• 20 days holiday + bank holidays
• Hybrid working options
• 24/7 GP service and employee well-being programme
• Access to My Premier Benefits retail discounts
• Free onsite parking and gym facilities
• A collaborative, forward-thinking environment where your ideas are valued

REF-(Apply online only)