Account Executive - UK & Nordics
About Emplifi Emplifi is the only Autonomous CX platform unifying social marketing, commerce, and customer care for more than 20,000 brands worldwide. Powered by Fuel AI, built on more than 5T of data, and recognized as a leader by leading industry analysts, Emplifi helps enterprise teams orchestrate connected customer journeys and deliver personalized experiences at scale, turning every customer touchpoint into a competitive advantage.
About the Sales Team Emplifi's sales team is spread around the globe and helps businesses to scale their digital CX innovations and operations internationally while supporting clients of all sizes. Brand relationships are key to our business but we also work with hundreds of agency and media partners. Our aim is always the same - empower marketers to achieve more, no matter where they are or what industry they're in. As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever-growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor.
About the Role
The Account Executive ("AE") is a pivotal role within Emplifi's social sales team. This individual carries an individual quota target and is responsible for driving new business, nurturing existing client relationships, and exploring opportunities for cross-selling and upselling. The Account Executive will have a specific focus on either a geographically-based territory or named account territory, ensuring consistent growth and maximization of revenue.
What You'll Do
HereNew Business Development: Prospect and identify new business opportunities within the designated territory or named accountsDevelop and maintain a robust pipeline of potential clients through networking, research, and referralsPresent our digital marketing solutions to potential clients, demonstrating how our services can help meet their business objectivesAccount
Management: Working closely with the Solution Consultant and the Customer Success Manager, the AE will foster and grow relationships with existing clientsUnderstand clients' business goals, challenges, and needs to identify opportunities for additional products and servicesRegularly review client campaigns and provide insights, optimization suggestions, and reportsCross-selling and Upselling: Recognize opportunities to offer additional or premium services to current clientsCollaborate with the customer success organization and solution consultant to identify the next best solutions for existing clientsSales
Strategy: Develop and execute a comprehensive sales strategy for the assigned territory or named accountsUtilize CRM tools to track interactions, sales progress, and client informationProvide regular feedback to the marketing and product teams about market trends, competition, and customer feedback to inform our offerings and strategiesCollaboration: Work closely with internal teams such as marketing, product, and customer support to ensure client expectations are met and exceededAttend regular sales meetings to update the team on achievements and challenges and to collaborate on strategies and tacticsLead Development Working with the Business Development teamIdentify, research, and engage potential leads through various channels including social media, industry events, and outbound strategiesQualify leads by assessing their potential needs and fit for our digital marketing solutionsPipeline
Management: Consistently manage and update the sales pipeline using CRM toolsForecast potential sales activities and revenue outcomesEvaluate and prioritize leads to ensure efficient time and resource allocationWhat You'll Bring to UsBachelor's degree in Business, Marketing, Communications, or a related field strongly preferredMinimum of 5 years of sales experience, preferably in the digital marketing industryProven track record of meeting and exceeding sales quotasStrong understanding of digital marketing services including e-commerce, social media, content marketing etc. An AI-first mindset, with the ability to continuously leverage AI tools to simplify processes, streamline workflows, boost efficiency, and drive measurable business impactExcellent verbal and written communication skillsProficiency in using CRM tools like Salesforce or HubSpotAbility to work independently and as part of a teamStrong negotiation and presentation skillsWhat We OfferInternational and fast-paced environmentChance to work with the world's biggest brands at the CX tech leaderAgile and open-minded culture, with high levels of trust and flexibility Opportunity for professional growth and development Possibility to learn new and cutting-edge technologies in an environment that encourages new ideasAI-first workplace with access to leading AI tools (ChatGPT, Claude, Gemini, and more), empowering you to work smarter, innovate faster, and build AI skills for the future Flexible working environmentUnlimited Paid Time OffSick Days & Community Service DaysMeetups & conferences Benefits package including Private Health Insurance and PensionEnhanced family/parental leaveModern office in the heart of Central LondonThere's more as well! Speak with us to find out all the details!
At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities.
Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are.
We welcome and encourage applicants with disabilities. Accommodations are available upon request at any stage of the recruitment process.