Digital Implementation Change Manager LEAD

NTIP Implementation Lead - Digital Implementation Change Manager

JOB LOCATION: Stevenage

SECURITY CLEARANCE LEVEL - SC (BPSS To start) UKEO

DURATION: 6+ Months Minimum (Extension possibility- Yes, Dependent on Performance)

WORK PATTERN: HYBRID 2 Days Onsite a Week.

Overtime: Yes (Project dependant)

PAY RATE: £60 Per Hour Umbrella Inside IR35

Client want a hands-on Digital Implementation & Change Manager who can introduce new digital tools, work with users, test the tools and ensure employees actually adopt them.

Imagine Client currently uses older systems and manual processes to manage technical information and in-service support activities.

They are introducing a new digital tool.

This person must make sure the new tool works for the business and that employees successfully transition to using it.

The Client NTIP Implementation Lead is a combination of three responsibilities:

1. Technical Implementation (40%) - Managing the rollout of digital tools, system testing, UAT, defects and go-live readiness.
2. Business Change & Adoption (35%) - Managing stakeholder engagement, user adoption, resistance to change and transition from existing processes.
3. Project Management (25%) - Managing Agile delivery, milestones, risks and dependencies.

These percentages are my interpretation of the JD, not an official Client breakdown.

WORK PATTERN - UPLIFT? (FLEX/SHIFTS/WEEKENDS)

Hybrid; 2 days a week min on site, the rest remote

Can be flexible on working hours (between site hours etc).

Compressed week could potentially work

TRAVEL REQUIRED - FREQUENCY/DURATION/LOCATIONS

Potential travel to other UK sites (not foreseen)

PAY RATE

£60 UMB

Interview Process & HM Availability to interview

1 stage interview (virtual)

REASON FOR VACANCY (new role or replacement)

Replacement

Essential QUALIFICATIONS

Most likely will hold a PM qualification; if they hold a change management qualification, this would be ideal.

TARGET INDUSTRIES AND COMPANIES. Is Defence a must?

If not what industries can be considered

Can be open to industry experience- regulated (Nuclear, Auto, Pharma).

Def/Aero would preferable.

Essential Skillset & Tools

Experience in tech publications, PLM would be great.

Technical (beneficial): Preferable knowledge of Atlassian (Jira/Confluence), TestRail, Technical Publication/PLM, Common Source Databases (CSDB) and Business Rules (BREX) tooling or similar. Integrated Logistic Support (ILS ecosystems) eg S1000D, S3000F standards.

Any Additional vacancy information

Good change management eperience; happy to get hands on & really understand the tool at hand.

stakeholder management experience.

NTIP Implementation Lead (Customer Service and Support)

Overview:

CSS UK are a customer focused, customer facing organisation spending much of our time working with users ensuring our products are ready for action when required. We thus play a vital role in maintaining the company's reputation, which is key to building and maintaining long term relationships for our future prosperity.

CSS are involved throughout the lifecycle for all products including weapon systems, missiles, test equipment, training and support equipment and we work as part of an integrated multinational team.

Role Purpose:

We are seeking a dynamic Digital Implementation & Change Manager to lead the deployment and organizational adoption of critical digital tools within the Customer Support & Services (CSS) UK organization. This is not merely a technical rollout; it is a business transformation. You will be responsible for ensuring that our digital tools for in-service support are not only deployed on time but are fully integrated into the daily workflows of our teams, driving efficiency and world-leading support for our customers.

Key Responsibilities:

1. Business Analysis & Solution Shaping

• International Alignment: Work with Client international colleagues to standardize tool utilization, ensuring local UK requirements are met while aligning with global strategic objectives.
• Gap Analysis: Identify discrepancies between tool functionality and business needs, proposing enhancements or process changes to bridge the gap and adhering to S-series standards.

2. Strategic Change Management & Adoption

• Change Roadmap: Develop and execute a comprehensive change management strategy to transition the CSS organization from Legacy processes to the new digital environment.
• Stakeholder Engagement: Build high-trust relationships across diverse, cross-cultural teams. Act as the bridge between technical developers and end-users to ensure buy-in at all levels.
• Impact Assessment: Proactively identify potential resistance to change and implement mitigation strategies to ensure a smooth transition.

3. Validation & UAT (User Acceptance Testing)

• UAT Leadership: Lead the end-to-end UAT process for the UK, translating business requirements into detailed test scripts and scenarios.
• User Validation: Coordinate with end-users to execute testing, capturing feedback and managing the defect resolution process with technical teams. Working out potential solutions if resource is limited with a need to get hands-on in testing the tool.
• Operational Readiness: Define and verify "Go-Live" criteria, ensuring the business is fully prepared and the tool is fit-for-purpose before deployment.

4. Agile Project Delivery

• Sprint & Milestone Management: Utilize Agile methodologies to manage the implementation roadmap, ensuring iterative delivery and constant feedback loops.
• Governance: Manage project milestones, risks, and dependencies, providing clear visibility on progress to senior leadership.

Skillset/Experience Required

• Proven Track Record: Experience implementing digital tools specifically within a customer support, product lifecycle management (PLM), or in-service support environment.
• Change Expertise: Demonstrated experience in Change Management (eg, PROSCI or similar frameworks) with a focus on user adoption.
• Analytical Mindset: Strong Business Analysis skills with the ability to understand complex processes and translate them into technical requirements.
• Stakeholder Influence: Ability to manage cross-cultural personalities and influence stakeholders without direct authority.
• Technical (beneficial): Preferable knowledge of Atlassian (Jira/Confluence), TestRail, Technical Publication/PLM, Common Source Databases (CSDB) and Business Rules (BREX) tooling or similar. Integrated Logistic Support (ILS ecosystems) eg S1000D, S3000F standards