User researcher

My client is a global IT consultancy who are recruiting for a User Researcher to join a GDS compliant project

Position Description
Target Start Date >> 16/11/2026
Duration/End Date >> 31/03/2027
Base Location >> Leeds 2 days on site per week
Work Pattern >> Full-time
Day rate >> £400pd

Lead & Innovate: Plan, design, and lead user research across the full service life cycle.
Discover & Understand: Use a blend of qualitative and quantitative methods to uncover user needs and behaviours.
Translate & Influence: Turn complex findings into clear insights and recommendations that guide design and policy.
Collaborate & Inspire: Work across disciplines to co-design solutions and embed user-centred thinking.
Mentor & Develop: Support and coach junior researchers, promoting best practice in research ethics and methodology.
Optimise & Improve: Enhance research operations, recruitment, and data management to streamline delivery and impact.

Essential:
Proven experience leading user research for digital services with complex user journeys
Strong understanding of GDS and how research supports service assessments
Proficiency in a range of methodologies (eg interviews, ethnography, surveys, diary studies, usability testing)
Ability to synthesise findings into clear insights that shape strategy and design
Experience mentoring and developing others within a research or design team
Skilled collaborator with experience in agile delivery environments
Excellent communication, facilitation, and influencing skills

Desirable:
Experience across both public and private sector research
Ability to translate research insights into actionable service improvements
Experience conducting research in complex public sector environments