Desktop Support Engineer

Job Title: Desktop Support Engineer

Location: One site WA5 is postcode

Employment Type: Full-Time

Salary up to £26k + Benefits

Role Purpose:

We are looking for a proactive and customer-focused Desktop Support Engineer to join our dynamic team. In this role, you will provide on-site IT hardware and software support across multiple customer locations, ensuring service excellence and adherence to SLAs. If you thrive in a hands-on, fast-paced environment and enjoy solving technical challenges, we’d love to hear from you.

Key Responsibilities:

• Diagnose, repair, and maintain IT hardware including PCs, laptops, printers (local and network), and peripherals.
• Support basic server, AV, telephony, and network-related tasks as required.
• Resolve operating system and application incidents in line with customer and manufacturer procedures.
• Execute IMAC (Install, Move, Add, Change) projects to customer specifications.
• Maintain clear communication with Call Administration, Service Delivery Managers, and customer sites.
• Manage part movements (RMA generation and returns) efficiently.
• Meet or exceed defined KPIs and SLA targets.
• Ensure compliance with site-specific Fire, Security, and Health & Safety regulations.
• Accurately log all incidents and resolutions using the appropriate ITSM tools.
• Stay up to date with new technologies and maintain relevant certifications.
• Participate in 24/7 on-call rota (where applicable) and perform overtime when required.
• Mentor junior engineers and contribute to team development.
• Maintain company assets and ensure technical documentation is current.
• Adhere to all company and customer policies and procedures.

Skills & Experience:

• Professional, presentable, and customer-oriented.
• Full UK driving licence (essential for site travel).
• Strong interpersonal and communication skills.
• Ability to obtain Government and/or Police Security Clearance (mandatory).
• Self-motivated with excellent organisational skills.
• CompTIA A+ certification or equivalent experience.
• Proficient in OS admin tools, application support, and telephony.
• Comfortable working at height and performing manual handling tasks.
• Experience with technical documentation and mentoring is a plus.

Why Join Us?

• Work with a supportive and skilled team across diverse client environments.
• Gain exposure to a wide range of technologies and industries.
• Opportunities for professional development and certification.
• Be part of a company that values innovation, reliability, and customer satisfaction.