Application Support Engineer

Application Support Engineer

Salary: £40,000 - £45,000 + up to 15% bonus + profit share scheme

Location: Central Bristol - 3 days onsite / 2 days WFH

Type: Permanent

We're recruiting for an experienced Application Support Technician to join the IT team of an international law firm in Bristol.

You'll be part of a dedicated 3rd-line team supporting around 140 business applications, including SaaS, desktop and server-based systems. The role involves investigating complex application issues, supporting upgrades and releases, and working with other IT teams to resolve problems.

Responsibilities

• Provide 3rd-line support for business applications, investigating and resolving technical issues.
• Troubleshoot problems involving applications, SQL databases, Windows Server and related infrastructure.
• Investigate issues with APIs and integrations between applications.
• Support application upgrades, releases, patching and testing.
• Work with infrastructure teams, developers and third-party suppliers.
• Manage incidents, problems and changes in line with ITIL processes.
• Create technical documentation and help improve support processes.

What They're Looking For

• Experience in 3rd-line application support or a technical support role involving hands-on application troubleshooting.
• Good knowledge of Windows Server, Microsoft 365 and Active Directory.
• Experience with SQL Server and T-SQL.
• Understanding of how applications interact with servers, databases and other systems.
• Practical experience with ITIL Incident, Problem and Change Management.
• Experience with application upgrades, deployments or project work.
• Good troubleshooting and communication skills.

Benefits

• Up to 15% annual bonus
• Company profit share scheme
• Private healthcare
• 25 days holiday with buy/sell options
• Enhanced maternity, paternity, adoption and shared parental leave

RSG Plc is acting as an Employment Agency in relation to this vacancy.