Software Support Technician

Are you looking to start or develop a career within software and IT support? Do you enjoy problem-solving and have a keen eye for detail? If so, this could be a fantastic opportunity to join a well-established Brighton-based business.

We're looking for a motivated and enthusiastic individual to join a friendly and supportive team as a Testing and Software Support Technician. This position would suit a recent graduate with a Maths, Science or IT-related background, or someone looking to take their first step into a career within technology.

You'll be joining a business where you'll have the opportunity to develop your technical skills, work closely with experienced developers and gain exposure to a variety of software testing and support responsibilities.

As a Software Support Technician, your key responsibilities will include:

• Testing software and working closely with developers to identify improvements
• Investigating and troubleshooting customer issues
• Replicating and escalating technical issues to the development team
• Providing support to customers via telephone and email
• Accurately logging customer interactions and technical queries
• Assisting with ad hoc projects and business initiatives

Requirements for the Software Support Technician:

• Strong problem-solving and analytical skills
• Enthusiastic, methodical and eager to learn
• Excellent attention to detail
• Strong Maths and Science GCSEs
• Degree in IT, Science or a related subject would be advantageous
• Good communication and organisational skills
• Able to work independently and prioritise workload effectively

Hours, Salary and Benefits for the Software Support Technician:

• £26,000 - £28,000 (dependent on experience)
• Monday to Friday 9am to 5:30pm
• Based in Brighton
• 20 days annual leave + bank holidays, increasing with service
• Company pension

If you're looking for a role where you can learn, develop and build a long-term career within a supportive team environment, we'd love to hear from you.

Berry Recruitment Services Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.