Trackside IT Support Engineer

IT Trackside Support Engineer

Join the team behind cutting-edge motorsport technology!

This is a fantastic opportunity for a motivated 2nd Line Technical Support Analyst to provide high-quality infrastructure and network support in a fast-paced, high-performance environment supporting Formula 1 operations.

About the Role

As part of a small, dedicated IT team, you’ll deliver first-class IT operational support across Trackside. Following extensive training and shadowing, you’ll provide 24x7 remote support to Formula 1 and Formula E staff during race seasons.

You’ll balance multiple priorities, resolve complex issues, and ensure IT services run smoothly in an environment where every second counts.

Key Responsibilities

• Deliver technical support and solutions across the full ITIL service lifecycle
• Support both operational and project-based tasks, meeting demanding SLAs and deadlines
• Provide exceptional customer service and guidance to colleagues and stakeholders
• Maintain strong communication with internal teams and third parties
• Identify and drive service improvements and process enhancements
• Provide out-of-hours and trackside support on a rota basis

What We’re Looking For

• Proven experience in an IT Support or Service Desk environment
• Strong technical knowledge and a customer-focused mindset
• Excellent communication skills and attention to detail
• A proactive, flexible, and resilient approach

Technical Skills

• Windows 10 / 7 and mobile operating systems
• Microsoft Office / 365
• Active Directory and Group Policy Management
• Networking (TCP/IP, DNS, DHCP, WAN, LAN)
• Storage systems and performance monitoring tools

Qualifications

• ITIL Foundation Certificate (essential)
• Degree or equivalent experience
• Desirable: Microsoft Certifications, Cisco CCNA, and a keen interest in Formula 1 or Formula E