Contact Centre Test Lead [Cisco Voice, Contact Centre, Telephony, WebEx]

Key Skills: Cisco Voice, Contact Centre, Telephony, WebEx

We are looking for Contact Centre Test Lead at London, UK - 2-3 days per week Onsite

Must-Have Skills:

Experience with Communication Platforms (phones, Workforce Management (WFM), call/screen recording, web chat, etc.)
Experience with Telephony Access Layer (connection to the public phone network)
Hands-on experience with Gamma, Cisco Webex Platform, and Microsoft Teams

Test Assurance & Governance

Provide independent QA oversight for the Contact Centre migration programme.
Review and challenge vendor test strategies, plans, schedules, and coverage.
Ensure appropriate testing is conducted across: Regression testing, Network configuration validation, Disaster recovery/backup validation, Call recording validation, Integration testing, Rollback and recovery testing and End-to-end business process validation
Assess risks, gaps, and quality concerns and provide recommendations to leadership.
Establish entry/exit quality gates and sign-off criteria.
Collaborate with client leadership, vendors, business users, and technical teams.
Provide assurance updates, status reports, and escalation management.
Facilitate defect triage and governance meetings.

Test Management & Delivery

Define and baseline test packs and traceability matrices
Monitor defect life cycle and enforce Priority 1/Priority 2 zero-tolerance governance
Validate test evidence and completion reporting.
Ensure business sign-offs and test completion certification are achieved
The candidate will support and govern activities across: Image Build Validation, Technical Validation, Test Readiness Quality Gates, User Acceptance Testing, Defect Management, Exit Approval Governance and Programme Closure & Lessons Learned

Preferred

Focus Areas

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