1st Line IT Support Engineer

1st Line IT Support Engineer

Location: Kent – Office Based

Salary: Up to £30,000 + Private Healthcare, Pension, Enhanced Training

About You

Do you have experience in an IT support or helpdesk environment?

Have a good understanding of Windows and Microsoft technologies?

Enjoy troubleshooting and finding solutions to technical problems?

Have excellent communication and customer service skills?

Are keen to learn, develop and progress within IT?

If you're looking for a 1st Line IT Support Engineer opportunity and want to join a business that will invest in your technical development and long-term career, we'd love to hear from you.

We're working with an award-winning and growing IT services business that is looking to recruit a 1st Line IT Support Engineer to join its established technical team. This is an excellent opportunity for someone with a genuine interest in technology, a customer-focused approach and the ambition to build a long-term career in IT.

You'll be joining a business that places real emphasis on employee development, offering access to new technologies, structured training and a clear opportunity to progress into more senior technical positions.

The Role

Working as a 1st Line IT Support Engineer, you will join a busy technical support team, you'll provide 1st Line support to a variety of business customers, helping to troubleshoot and resolve day-to-day IT issues.

Your responsibilities will include:

• Providing 1st Line technical support through the helpdesk.
• Troubleshooting Windows desktop, server and Microsoft 365 issues.
• Setting up new users, accounts, hardware and software.
• Supporting email, mobile devices, VPN connectivity and user profiles.
• Managing password resets, user permissions and general administration.
• Assisting with client-site visits, projects and technical installations.

Technologies & Experience

You'll ideally have some exposure to the following, through a previous IT support position:

• Windows Desktop and Windows Server.
• Microsoft 365 and Office 365.
• Active Directory and user administration.
• Basic networking, including DNS and DHCP.
• Hardware and software troubleshooting.
• Hosted desktop and cloud technologies.

Most importantly, we're looking for someone with the right attitude, a willingness to learn and a genuine enthusiasm for technology.

Career Progression & Benefits

You'll benefit from:

• A clear career progression pathway, with opportunities to develop into more senior technical roles.
• Funded training courses and professional certifications.
• The opportunity to increase your earning potential as your skills and responsibilities develop.
• A strong employer pension contribution of 5%.
• Private healthcare.
• 32 days' annual leave, increasing to 38 days with length of service (including bank holidays).
• Regular team socials and company events.
• An on-site chef and additional workplace perks.

A full UK driving licence is essential, as occasional travel to customer sites will be required.

*Unfortunately this company cannot provide sponsorship