Digital Account Manager

DIGITAL ACCOUNT MANAGER
CENTRAL LONDON - HYBRID
£35,000-£45,000 + CAREER DEVELOPMENT

THE OPPORTUNITY:
Enjoy building client relationships and helping clients get more from their websites and marketing? Get Recruited is partnering with an established creative digital agency to recruit a Digital Account Manager with the curiosity to understand a client's goals and the initiative to turn ideas into improvements.
You'll join a collaborative team, take ownership of established accounts and have a progression plan with opportunities to develop a specialism and work with more ambitious clients. This opportunity would suit an Agency Account Manager or Client Success Manager with experience in a marketing, creative or digital agency.

THE DIGITAL ACCOUNT MANAGER ROLE:

• Own relationships with a portfolio of retained clients following website launch, building trust and understanding their wider marketing priorities.
• Act as a proactive adviser, recommending how websites, SEO, email marketing, branding and other agency services can support each client's objectives.
• Bring the relationship-building approach of an Agency Account Manager to regular client calls, reviews and meetings, presenting ideas clearly and agreeing practical next steps.
• Apply your Client Success Manager skills to keeping clients informed, managing expectations and following enquiries through to resolution.
• Turn client requests into clear briefs for designers and developers, coordinating smaller projects and website enhancements through to completion.
• Manage competing requests across multiple accounts, assessing urgency, clarifying requirements and prioritising work with the delivery team.
• Take an Agency Account Manager approach to developing existing accounts: identify relevant additional services, explain their value and present recommendations to clients.
• Combine proactive Client Success Manager support with hands-on website care, carrying out monthly WordPress and plugin updates and preparing website performance reports.
• Review website results, identify opportunities for improvement and explain recommendations in language clients can understand.
• Build your portfolio through a phased handover, giving you time to understand each client and their priorities.

THE PERSON:

• Experience working within a marketing, creative or digital agency is essential, including responsibility for multiple client relationships.
• You may currently be a Digital Account Manager, Agency Account Manager or Client Success Manager with exposure to websites and digital marketing.
• A clear interest in creativity, technology and the work your clients do, with examples of taking initiative and following through.
• Confident written and verbal communication, strong attention to detail and the ability to ask useful questions, interpret a brief and explain technical information clearly.
• An organised, collaborative approach, with sound judgement when priorities change.
• An understanding of how websites support wider marketing objectives.
• Alongside your agency background, practical experience in at least one further area: website technology and CMS platforms; SEO; analytics and reporting; digital campaigns; or independent school admissions or marketing.
• Education sector experience is particularly welcome, especially working with independent schools, but is not essential.

THE BENEFITS:

• £35,000-£45,000 depending on experience.
• Hybrid working.
• An individual progression plan, with scope to develop expertise and take on larger, more ambitious accounts.
• Autonomy as you build your knowledge, supported by colleagues across design, development and project management.
• Quarterly team socials and annual team away days.
• Employer pension contribution of up to 4% and a cycle-to-work scheme.

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