IT Support Engineer

A credible IT Managed Service Provider is seeking a proactive and personable ICT Managed Service Engineer to join their growing team. You will be based onsite at one of their partner schools in London, delivering hands-on technical support and ensuring the smooth running of IT systems for staff and students.

This is an excellent opportunity for someone who enjoys working in a fast-paced educational environment and takes pride in providing high-quality technical support.

• Respond to end-user requests and resolve technical issues promptly
• Monitor, diagnose and fix a range of ICT system issues
• Carry out day-to-day support tasks such as password resets, printer fixes and user setup
• Generate reports for customers and update Service Desk tickets
• Prioritise and escalate incidents where necessary
• Collaborate with 3rd line engineers to help resolve complex issues
• Handle hardware support requests, including arranging repairs or replacements

• Experience with Microsoft Windows 10/11 support
• Knowledge of Microsoft Active Directory and Office 365
• Experience with application and desktop deployment
• Printer management and maintenance
• Setting up and supporting new user accounts

• Excellent communication skills and a positive attitude when dealing with users
• Calm, patient and approachable under pressure
• Strong time management and organisational skills
• Self-motivated with a proactive and problem-solving mindset
• Ability to work independently and as part of a team
• Previous experience working within the education sector is advantageous

• Full UK driving licence and access to a car are essential due to travel between school sites when required

• Company pension scheme
• On-site parking
• Supportive working environment and ongoing professional development

All successful candidates will be required to complete an enhanced DBS check.

If you’re an enthusiastic IT professional with great communication skills and a passion for helping others, we’d love to hear from you.

Apply now to join a friendly and dedicated team providing vital IT support to schools.