Operations Manager
Client-Facing Operations Manager
📍 London, UK | 🕒 Permanent | ✈️ Some international travel
About Guestkey
Guestkey Limited is a British technology and design company specialising in premium access control systems for luxury hotels worldwide. Guided by our mission — “Solutions without compromise” — we design and deliver tailored security and access solutions for some of the world’s most prestigious hospitality brands.
We are looking for a highly organised, dynamic Client-Facing Operations Manager to join our London team.
This role is ideal for an independent, proactive professional who enjoys working in a fast-paced international environment and managing projects from concept through to delivery.
Key Responsibilities• Act as the main client-facing contact, ensuring excellent communication and service delivery
• Prepare and manage small works bids
• Oversee Software-as-a-Service (SaaS) contract fulfilment
• Coordinate closely with production and purchasing teams
• Oversee installation of RFID and mobile key access systems, intercoms, barriers, elevator security, and time & attendance systems
• Coordinate technicians, schedules, and resources to ensure efficient project delivery
• Maintain accurate documentation and administrative records
• Mark up plans, manage project timelines, and ensure delivery to agreed deadlines
• Take a hands-on approach to customer management and issue resolution
Candidate Profile• Highly organised with strong administrative and coordination skills
• Able to work independently and manage multiple priorities
• Presentable, articulate, and confident in a client-facing environment
• Comfortable working to deadlines in a fast-paced setting
• Multi-disciplined, proactive, and solutions-oriented
Desirable Experience• PRINCE2 or APM PMQ qualification
• 5+ years’ experience in project or operations management
• Experience delivering security or technology installations
• Exposure to SaaS or service-based contracts
• French language skills (advantageous)
💼 This is an excellent opportunity to join a growing international technology business working with high-profile global hospitality clients.
- 📩 Interested? Apply with your CV and a short covering note.