Sales Operations Level 4 Apprentice (Medical Software Sales)
Start your career with NEXUS / HDC, a leading supplier of clinical healthcare technology to the NHS and private healthcare providers! Learn how sales really works, speak to customers, find new business opportunities, attend different networking events and build valuable skills while working towards a Level 4 Sales Executive qualification.
Role
Main Duties & Responsibilities
Sales Development & Customer Engagement
- Support lead generation activities through market research, networking, referrals and marketing campaigns
- Support customer communications and relationship management
- Identify and qualify prospective customers within NHS and private healthcare organisations
- Assist in preparing proposals, quotations, presentations and customer communications
- Participate in customer meetings, account reviews and product demonstrations
- Build and maintain positive relationships with customers and stakeholders
- Identify opportunities for upselling, cross-selling and account growth
- Support attendance at exhibitions, conferences, webinars and industry events
- Develop a detailed understanding of products, services, customers and healthcare markets
- Attend customer visits and meetings
- Maintain CRM records, KPI packs and Account Development Plans
Sales Operations & Commercial Support
- Maintain accurate and up-to-date customer, opportunity and activity records within the CRM system
- Monitor sales pipelines and ensure opportunities are progressed and recorded appropriately
- Produce weekly and monthly sales activity, pipeline and performance reports
- Assist with sales forecasting and revenue tracking activities
- Analyse customer and sales data to identify trends, opportunities and areas for improvement
- Support the preparation of management dashboards, KPIs, Review packs
- Coordinate commercial documentation including quotations, contracts and tender tracking
- Support account planning and customer review processes
- Assist with implementation and adoption of CRM and sales enablement tools
- Ensure sales data integrity, compliance and reporting accuracy
Process Improvement & Business Intelligence
- Conduct market and competitor research to support commercial planning
- Identify opportunities to improve sales processes and customer experiences
- Assist in developing and maintaining sales procedures and best practice guidance
- Support continuous improvement projects across sales and customer service functions
- Share insights and recommendations with managers to support strategic decision-making
- Marketing campaigns work with the marketing team to build campaigns
- Research our customer base, share the research with the wider team
Performance Measures
- Successful completion of the Level 4 Sales Executive Apprenticeship
- Accuracy and completeness of CRM records
- Number and quality of qualified sales opportunities generated
- Timely production of sales reports, KPI packs and dashboards
- Pipeline management and forecasting accuracy
- Contribution to sales process improvements
Training
Teaching and learning the skills, knowledge and behaviours to be a competent Sales Executive.
This apprenticeship offers an excellent opportunity to build a long-term career in sales and commercial operations within the healthcare technology sector. By gaining hands-on experience and a Level 4 Sales Executive qualification, you could progress into roles such as Sales Executive, Business Development Executive, Account Manager or Sales Operations Specialist, with opportunities to develop into senior commercial and management positions.
- Apprenticeship Standard
- Sales executive (level 4)
- Training Provider
- THE NVQ TRAINING CENTRE LIMITED
- Working Week
- Monday - Friday, 9.00am - 5.00pm. (1 hour lunch).
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Monday, 23rd November 2026
- Start Date
- Monday, 30th November 2026
Desired Skills
- Administrative skills
- Communication skills
- Creative
- Customer care skills
- Driving License
- Flexible
- Initiative
- IT skills
- Organisation skills
- Problem solving skills
- Resiliance
- Sales Skills
- Team working
Qualifications
- English GCSE, grade 4 (Essential)
- Maths GCSE, grade 4 (Essential)