First Line Support
1st Support Technician - entry level role - MUST BE LOCAL TO THE AREA - £26,000
Mitcheldean, Full time, Permanent - 5 days in the office 1 day at home
This is an entry level opportunity for a LOCAL candidate that DRIVES due to the remote location of the office. You will have a genuine desire to take on an IT role - strong communication skills are essential, full training will be provided.
We are seeking a customer-focused First Line Support Technician to deliver prompt, high quality technical assistance to internal colleagues and external customers. You will act as the first point of contact for IT queries, troubleshooting issues, managing support tickets, and supporting ongoing system improvements. Please note this role only requires six months experience as full training will be provided.
Key Responsibilities
- Act as the primary contact via support ticketing, live chat, phone, and in-person
- Log and track support requests to resolution with accurate record-keeping
- Diagnose and resolve technical issues across supported systems, software, and technology products
- Pass unresolved technical issues to senior IT team members
- Keep users updated on issue progress and provide guidance and training on system usage
- Assist with user access management, routine system administration, and operational continuity
- Maintain knowledge, identify recurring incidents, and support IT projects and software testing
What We’re Looking For
- Practical troubleshooting and problem-solving skills across hardware, software, and IT systems
- Strong customer service and communication skills, with the ability to explain technical concepts clearly
- Experience logging and managing tickets within an IT service desk environment
- Proactive mindset with an eye for identifying recurring issues and process improvements
- Collaborative team player who takes ownership of tasks and works well under pressure