Service Desk Team Leader

Ready to take the next step in your IT leadership career?

Join a fast-growing, people-first MSP that invests heavily in technology, culture and career progression.

This is your chance to lead a talented 3rd Line support team, drive service excellence and grow your own skills in a modern, high-energy environment.

The Role

As Service Desk Team Leader, you will:

Lead daily operations across the Managed Service Desk

Own escalations, SLAs, XLAs & major incidents

Coach & develop 1st–3rd Line engineers

Improve processes, documentation & service quality

Work closely with senior technical teams (Cloud, Network, Security)

Deputise for the Head of Service Desk when needed

Build strong relationships with customers & internal teams

What You Need

MSP experience

Solid technical grounding (Networking, Server, Cloud, Security, Modern Workplace)

Confident communicator & natural people leader

Certifications like AZ-104, AZ-305, CCNA/CCNP, VCP, VMCE (bonus, not essential)

What's on Offer

£45,000–£55,000

Northampton (Hybrid) – 3 days office / up to 2 days home (after probation)

Monday–Friday | 10:30–19:00

Modern office near the M4 + onsite parking

Latest tech kit (iPhone, laptop, monitors, etc.)

Social, fun, supportive culture

Incentives – holidays, vouchers, lunches, spot prizes

Subsidised health & medical

25–30 days holiday + bank holidays + optional unpaid leave

Clear progression plan + training + mentorship

If you're a motivated leader who loves developing teams and delivering great service — this one's worth a look.

Apply now or message me directly and we can set up a confidential call to discuss your next move!