Senior CRM Manager - 12 month FTC
Senior CRM Manager - 12 month FTC London (Hybrid) Up to 65k
This is a high-impact CRM Manager contract role joining at a pivotal moment. With a major CRM transformation underway and a key leadership handover ahead of maternity leave, you will step into a visible position owning both delivery and strategic direction across CRM. This is an opportunity to shape how customer engagement is delivered across channels while influencing a significant platform migration.
The Company They are a high-growth, market-leading organisation operating at scale with a strong digital and marketing function. The business is investing heavily in customer experience and marketing technology, with CRM transformation central to this strategy. You will sit within a well-established marketing team, working closely with senior leadership and cross-functional stakeholders. The environment is fast-paced, collaborative, and focused on continuous improvement.
The Role
- Lead day to day CRM operations across email, SMS, and direct communications
- Drive delivery of CRM transformation projects, including a new platform rollout and wider migration initiatives
- Develop CRM strategy across acquisition, engagement, and retention
- Build advanced capabilities in segmentation, behavioural tracking, and personalisation
- Manage multi-channel campaign execution and optimise customer journeys
- Analyse campaign and customer data, delivering insights and recommendations to senior stakeholders
- Oversee audience targeting and segmentation to ensure data-driven campaign performance
- Partner with technology and digital teams to enhance CRM and marketing automation tools
- Balance operational delivery, strategic planning, and project management responsibilities
Your Skills and Experience
- Strong commercial experience across CRM operations, strategy, and project delivery
- Proven capability in lifecycle marketing across acquisition, engagement, and retention
- Hands-on experience delivering multi-channel CRM campaigns
- Exposure to multiple CRM platforms, with practical implementation experience
- Experience supporting or leading CRM migration and transformation projects
- Ability to operate effectively in fast-paced environments with complex stakeholder landscapes
- Strong analytical skills with the ability to turn data into actionable insights
- Track record of ownership and delivering outcomes end to end
What They Offer
- Opportunity to lead a high-profile CRM transformation project
- Exposure to senior leadership and strategic decision-making
- Collaborative environment with strong growth trajectory
- Immediate start with a structured handover period
How to Apply If you are an experienced CRM professional who can combine strategy, delivery and Project Management please apply.