Senior Oracle Technical Support and Configuration Analyst

ABOUT THIS OPPORTUNITY We are looking for a Senior Oracle Technical Support & Configuration Analyst for our central Oracle service delivery team. In this key role, you will lead on providing expert-level technical administration and configuration for Oracle Fusion Application ERP, HCM, Payroll and PBCS/FDI systems, ensuring stability, performance and continuous improvement. If you thrive in a collaborative environment and enjoy solving complex technical challenges, we’d love to hear from you. MAIN AREAS OF RESPONSIBILITY Your responsibilities will fall into the following main areas: Oracle System Configuration & Management Perform end-to-end configuration of Oracle Cloud modules (ERP, HCM, PBCS, FDI) including workflows, approval hierarchies, roles, flex fields, and user-defined reports. Translate business needs into practical Oracle configuration changes and ensure alignment with global system design and business processes. Maintain a central configuration log and version history, ensuring full traceability of system changes. Technical Support & Troubleshooting Act as a 2nd/3rd line technical escalation point for complex system issues raised by users or support colleagues. Analyse root causes using tools like SQL Developer, OTBI, diagnostic logs, and interface monitoring dashboards. Resolve service interruptions or data issues swiftly, ensuring minimal business impact Review technical solutions proposed by the supplier and articulate business impact related to the solution. Patch & Release Management Coordinate and test Oracle quarterly patches, ensuring business continuity and zero-defect delivery. Maintain a release calendar and communicate clearly with stakeholders about patch content, potential disruptions, and mitigations. Document release test scripts and outcomes and ensure rollback plans are always in place. For a full list of responsibilities, please download the Job Pack. WHAT WE ARE LOOKING FOR We would like to hear from you if you have: Degree or equivalent professional qualification in Information Systems, Computer Science, Accounting or Business Administration Oracle Cloud certification (e.g. Oracle Financials Cloud, Oracle HCM, Oracle Integration Cloud) or willingness to obtain within 12 months Minimum of three years’ hands-on experience supporting Oracle Cloud applications (e.g. ERP, HCM, PBCS) in an in-house or consultancy setting Proven experience in configuring Oracle modules, including workflows, role-based access, value sets, flexfields and approval rules Experience of supporting or coordinating testing cycles (e.g. UAT, regression, patch release validation) Demonstrated experience managing technical queries, resolving tickets and escalating issues with vendors Experience working with system interfaces, including file-based data imports/exports, APIs or SFTP Previous involvement in patch testing, sandbox refreshes or release deployment in Oracle Cloud For a full job specification, please download the Job Pack. APPLYING FOR THIS POSITION If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation. Before applying please ensure you download the job pack from our careers website, t his will help with completing your application. Please note that we only accept applications submitted online before the closing date. When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application. A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received. OUR VISION & VALUES Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed. We know there are many challenges facing our young people and the communities we serve, and that’s why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities, and colleagues. IMPORTANT INFORMATION Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. Equal Opportunities The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment. WORKING WITH US The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve. We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve. As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff. Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris. To discover more about our culture, ethos and what it is like to work here, visit the Why Work For Us page.