Head of Projects

Role: Head of Projects

Location: West Midlands (Hybrid 2/3 days onsite)

Salary: Competitive

Must have 2+ years MSP experience

Overview:

We are working with a growing Managed Service Provider (MSP) delivering IT infrastructure, cloud, and security solutions to SME clients across the UK. Due to continued growth, they are looking to appoint a Head of Projects to lead and develop their project delivery function.

This is a senior, hands-on leadership role focused on driving successful project outcomes, building a structured PMO, and leading a team of technical delivery professionals.

The Role:

You will combine strategic leadership with hands-on delivery, ensuring IT and transformation projects are delivered on time, on budget, and to a high standard within an MSP environment.

Key Responsibilities:

• Lead end-to-end delivery of IT and transformation projects across multiple clients
• Establish and develop PMO capability, including governance, reporting, and processes
• Manage, mentor, and grow a team of project engineers and technical specialists
• Act as the senior escalation point for project delivery and client issues
• Oversee project financials including budgets, margins, and resource planning
• Collaborate with sales and pre-sales teams to scope and shape projects
• Drive continuous improvement across delivery standards, tools, and methodologies

Experience Required:

• Proven experience delivering IT projects within an MSP or IT services environment
• Strong background in infrastructure, cloud (M365/Azure), networking, or security
• Experience leading or managing a project delivery or engineering team
• Solid understanding of PMO practices (governance, reporting, resource management)
• Strong stakeholder management and client-facing skills
• Commercial awareness with experience managing project budgets and profitability

Desirable:

• PRINCE2, PMP, or equivalent
• ITIL knowledge or certification
• Experience with PSA/project tools (e.g. ConnectWise, Autotask, MS Project)

Personal Attributes:

• Highly organised and structured
• Strong communicator with leadership presence
• Commercially driven and delivery-focused
• Proactive, hands-on approach
• Passionate about team development and continuous improvement