IT Project Technician
Job summary
To support the delivery of a time-limited IT improvement and security project across the organisation's trading company, covering our network of charity shops throughout Essex.
Main duties of the job
To support the delivery of a time-limited IT improvement and security project across the organisation's trading company, covering our network of charity shops throughout Essex.
About us
Working at Havens Hospices allows you to give the gift of time to patients and families, creating memories. Although you may not be giving direct care to our patients, your contribution will have direct effect on our care services.
Job description
Job responsibilities
Job Overview
We’re Hiring: IT Project Technician (Multi-site with requirement to travel between locations throughout Essex) on a 9 month contract.
We are looking for a proactive and technically capable IT Project Technician to support an important IT standardisation and security improvement project across our charity shops in Essex.
This is an exciting opportunity for someone with practical IT experience who enjoys hands-on technical work, planning, problem-solving and helping colleagues make the most of new technology.
Why join us?
Because working here means more than just a job; it means being part of something meaningful. You'll be supported, appreciated, and know you're making a difference.
At Havens Hospices, we care for children, young people and adults with complex or incurable conditions. Our specialist Care Teams can support them and their family living throughout illness, death and bereavement in the comfort of their own home and through our hospice services, Fair Havens and Little Havens.
Our Purpose and Values are the foundation of our charity identity and everything we do. They guide our decisions, actions and strategy toward a shared goal.
Our Purpose is ‘Making every day count with expert, compassionate hospice care — for today’s families and tomorrow’s future.’
Our Values are:
- Lead with Compassion
- Connect with our Community
- Value Everyone
- Build Trust
- Drive Progress
Working at Havens Hospices allows you to give the gift of time to patients and families, creating memories. Although you may not be giving direct care to our patients, your contribution will have an immediate effect on our care services.
In return for your expertise and passion, you will receive a competitive salary package, and most of all, by making the most of every day you work at Havens Hospices you’ll be helping us continue ‘Making every day count’ for those who need us most.
At Havens Hospices we are committed to safeguarding and promoting the welfare of our employees and patients and expect all colleagues to share this commitment.
We value diversity and welcome applications from all sections of the community.
Main Responsibilities- Plan and manage initial IT Audit & Discovery across our Essex based charity shops.
- Ensure robust Data Backup & Migration processes are established and followed.
- Undertake Device Rebuild, Hardening & Standardisation (using Microsoft 365 / Entra ID, Intune and other software deployment tools) at all locations and consideration to business disruption.
- Reconfigure shop Printers, Wireless Networks and Connectivity to agreed security standards.
- Support the installation, configuration and use of common software such as Windows, Microsoft 365, Teams, Outlook, Word & Excel.
- Maintain comprehensive IT project documentation, asset registers and produce reports for management, including progress against the plan and identified risk & issue logs.
- Escalate complex issues to senior IT staff when required.
- Follow established IT policies, security procedures, and data protection requirements.
- Cyber Security & Compliance with Cyber Essentials requirements must be embedded at every project stage.
- Provide friendly, clear training, support and communication to non-technical users.
- Upon completion of project, provide comprehensive documented handover to our IT team enabling ongoing support and upkeep.
The following outlines the key skills, experience and qualifications we are looking for in the successful candidate; this is not an exhaustive list.
- Experience in an IT support, IT deployment, desktop engineering or similar technical role.
- Practical experience of installing, rebuilding, configuring and troubleshooting Windows computers.
- GCSEs (or equivalent) including English and Maths.
- A systematic and organised approach to technical work.
- Strong attention to detail, particularly when handling data and applying security configurations.
- Full UK driving licence, own car with appropriate business insurance and ability to travel regularly between shop locations across Essex, subject to the organisation's travel arrangements.
Person Specification
Qualifications
- See job description
Experience
- See job description
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Havens Hospices
Address
Fair Havens
226 Priory Crescent
Southend On Sea
Essex
SS2 6PR
United Kingdom
Employer's website
https://www.havenshospices.org.uk/