IT Support Technician

Your New Company: A global organisation within the science and technology sector, operating across multiple disciplines including life sciences, healthcare, and advanced technologies. This company is dedicated to driving innovation that enhances everyday life and supports sustainable progress. Your New Role: As part of the End User Services team, you will be working on-site based in our Irvine manufacturing facility providing 1st line IT support. Key Responsibilities:

• Incident and service request management
• Support user onboarding, integration, and lifecycle management of IT hardware.
• Collaborate with global teams to resolve advanced IT issues.
• Deliver basic training and guidance to end users.
• Manage Software licences, access, and system documentation.

What you'll need to succeed:

• Significant years of experience within IT Support in customer-facing roles.
• Proficiency with Windows, Microsoft 365, mobile devices, and MDM tools (Intune/SOTI).
• Relevant certifications (CompTIA A+, Microsoft, ITIL) are desirable.
• Experience in manufacturing or laboratory environments is a plus.

What's in it for you:

• 21 hours spread across 3 working days
• £172.40 day rate
• Chance to work alongside an experienced IT Support team
• Role within a multinational pharmaceutical company
• In addition to a competitive hourly rate, you will be paid weekly through an efficient online timesheet process and will also receive expert advice from a Hays consultant providing support and guidance throughout the duration of your contract. This is an excellent opportunity to utilise your skills and gain hands-on experience in a large and busy working environment. You will receive bespoke in-house training and will be closely guided to your success.

What you need to do now:If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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