Power BI Support Specialist

Your new company You'll be working for a global company that works within the technology industry providing software solutions.Your new role

• Manage full life-cycle BI/reporting projects: requirements gathering, design, development, testing, documentation, and deployment.
• Develop reports using Cyberquery or other BI tools (e.g., Power BI, Tableau, QlikView, Business Objects).
• Maintain accurate daily timesheets for customer-billable work.
• Prepare and deliver training sessions for customers and internal staff.
• Create training materials, quick reference guides, and solution documentation.
• Collaborate with global teams (US and AU) during induction and ongoing training, requiring flexible working hours.
• Provide technical pre-sales support and conduct product demonstrations.
• Represent the company at trade events to promote products and support sales initiatives.
• Provide courteous and prompt support to customers via phone, email, and remote sessions.
• Assist with installation and configuration of software on Windows and Linux platforms.
• Troubleshoot relational database connectivity and web-based application issues.
• Provide technical pre-sales support and conduct product demonstrations.
• Represent the company at trade events to promote products and support sales initiatives. What you'll need to succeed
• Proficiency in Windows and/or Linux operating systems.
• Strong understanding of relational databases, including tables, indexes, and keys.
• Experience troubleshooting database connectivity and web technologies (HTML, browsers).
• Background in software development and scripting/reporting languages.
• Experience with BI/reporting tools such as Cyberquery, Power BI, Tableau, QlikView, or similar.
• Excellent communication and documentation skills.
• Willingness to travel and work flexible hours during training periods.

What you'll get in return

• A salary of up to £60,000pa
• 22 days annual leave plus 8 bank holidays. Rising with tenure.
• Private Healthcare
• Pension Scheme

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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