IT Technical Support Analyst
Your new company
You'll be joining a globally recognised technology organisation, supporting a key application management and support function based in Bristol (BS34 8JH). Working within a collaborative seven-person team, you'll play an important role in ensuring technical issues and service requests are managed efficiently within a structured support environment.
Your new role
As an IT Technical Support Analyst, you will be responsible for managing a queue of incidents, service requests, and changes through Remedy. You'll investigate reported technical issues, complete standard support activities in line with documented procedures, and provide day-to-day application support within a predominantly Microsoft-based environment. More complex incidents will be escalated to senior members of the team where appropriate. This is a fully on-site position in Bristol, with no remote work available. Due to security requirements, applicants must be UK nationals and have a minimum of five years' UK residency.
What you'll need to succeed
To be successful in this role, you should have:
- Experience working in an IT Support, Application Support, or Service Desk environment.
- Knowledge of Microsoft Office applications, including Word, Excel, Teams, and SharePoint.
- Experience investigating technical issues and following documented support procedures.
- Ability to manage and prioritise incidents and service requests effectively.
- Strong communication, organisational, and problem-solving skills.
- Ability to work on-site in Bristol on a Full time basis.
Desirable experience includes:
- Familiarity with ITIL 4 processes and best practices.
- Understanding of Active Directory and user access management.
- Experience using PowerShell for administration or automation tasks.
- Previous experience with Remedy or similar service management tools.
What you'll get in return
You'll have the opportunity to work with a leading global technology organisation, gain experience within a structured application support environment, and further develop your technical knowledge across Microsoft technologies and service management processes. You'll join a supportive team, work on a variety of technical issues and requests, and contribute to the delivery of a critical support service.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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